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Ntiva

Available through IT Raven

  • Cybersecurity
  • Cloud and Infrastructure
  • Managed IT Services

Ntiva is a US managed IT services provider that runs help desk, infrastructure, cybersecurity and cloud for companies of many sizes. It is an MSP: a company hands off day-to-day IT operations, and Ntiva handles support, manages the infrastructure, and secures it. Its stated approach is proactive rather than break-fix, catching problems before they interrupt work, and it pairs the day-to-day management with strategic guidance on where a company's technology should go. In business more than 15 years and operating from locations across the United States, Ntiva describes itself as a top-30 MSP nationally. For a buyer, Ntiva is a way to get an outside team running IT, security and cloud, with a partner also helping plan the roadmap.

Best for

  • Companies whose small IT team is stretched between daily support and the projects the business actually wants.
  • Organizations that want proactive management, catching issues early, rather than calling for help only when something breaks.
  • Businesses that want managed IT, cybersecurity and cloud from one provider instead of several.
  • Companies that want strategic technology guidance, a roadmap and planning, alongside the hands-on support.

If you have a capable, fully staffed IT team and a stable environment, you may need only a piece of this, such as security or after-hours coverage.

What they offer

Managed and Co-Managed IT. Proactive managed IT covering help desk support and infrastructure management, plus strategic technology guidance to plan ahead, for companies whose own teams cannot cover both daily operations and forward projects.

Managed Security. Cybersecurity solutions to protect the environment, delivered as part of the managed relationship rather than a separate tool to run.

Cloud and IaaS. Cloud services and migration as part of the portfolio, so infrastructure can move to and run in the cloud under the same provider.

Coverage

  • England
  • International
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Ntiva offers both fully managed and co-managed models. Be clear which tasks it owns and which stay with your team, especially if you keep in-house IT.
  • Its pitch includes strategic guidance beyond day-to-day support. Ask what that planning involves and who delivers it for your account.
  • Figures here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.