Department

Contact Center and CX

Cloud contact centers, conversational AI, outbound, workforce tools and reputation.

5 services / 125 companies

A contact center is the software that routes customer calls, chats, emails and texts to the right person and shows you how it all went.

94 companies to compare

Contact Center and CX

CX and conversational AI is software that handles routine customer conversations itself and helps your agents with the rest.

62 companies to compare

Contact Center and CX

Outbound engagement is software that contacts your customers first, by phone, text or chat app, instead of waiting for them to contact you.

6 companies to compare

Contact Center and CX

Workforce engagement management is software that helps a contact center schedule the right number of agents and coach them to do better work.

6 companies to compare

Contact Center and CX

Reputation management keeps your business from being mistaken for spam: on the phone, in the inbox and on review sites.

5 companies to compare

Companies in Contact Center and CX

Every company below is available through IT Raven.

How buying works

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.