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SpectrumVoIP

Available through IT Raven

  • Unified Communications

SpectrumVoIP is a cloud phone provider offering hosted VoIP, video conferencing and call center features on its Stratus platform. Based in Plano, Texas and grown from four employees to over 200, it delivers business phone service as an unlimited package that bundles rollover lines, domestic and long-distance calling, and its full platform feature set. Its Stratus platform provides an admin and user portal for managing settings, users and extensions from one dashboard, a StratusMobile app and softphone for calling from a computer or phone, and StratusMEETING for HD video conferencing and screen sharing. Voice features run from auto attendant, call recording and call center queuing to CRM integration with screen pop, while stability features include prioritized voice, LTE failover, automatic rerouting on power failure and call redundancy. For a business that wants a full-featured hosted phone system with mobility, video and resilience built in, SpectrumVoIP is an option.

Best for

  • Businesses that want a hosted phone system with unlimited domestic and long-distance calling in one package.
  • Organizations that need call center features such as queuing, monitoring, coaching and reporting.
  • Companies with mobile or hybrid teams that want softphone and mobile-app calling.
  • Teams that want built-in resilience, including QoS, LTE failover and automatic rerouting.

A business wanting only basic single-line service, or one that needs an on-premises PBX, is a weaker fit.

What they offer

Cloud Phone Systems. A hosted VoIP service on the Stratus platform with an unlimited package covering rollover lines and domestic and long-distance calling, voice features including auto attendant, call recording, call center queuing, monitoring and coaching, CRM integration with screen pop, mobility through the StratusMobile app and softphone, StratusMEETING HD video conferencing, and resilience features such as prioritized voice, LTE failover, automatic rerouting and call redundancy, all managed from the Stratus admin and user portals.

Coverage

  • Canada
  • Mexico
  • Puerto Rico
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • SpectrumVoIP is a cloud phone platform. Confirm your internet connection and network can support prioritized voice at each site.
  • Its unlimited package bundles many features. Confirm which handsets, integrations and call center capabilities your team actually needs.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.