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ZIRO

Available through IT Raven

  • Unified Communications

ZIRO is a unified communications management company whose platform provisions and runs Microsoft Teams Phone and Cisco voice for IT teams. It is not a phone system itself; it is the layer that makes running one easier. Administering enterprise voice, choosing, updating and managing it as a workplace shifts between office and remote, is confusing and time-consuming, and ZIRO's pitch is to take that pain off the IT team. Its platform automates the day-to-day provisioning and the moves, adds and changes that eat administrator time, with a current focus on moving companies to Microsoft Teams Phone and running it inside the Microsoft 365 world. A managed services option lets ZIRO run the whole UC environment for you. For a buyer, ZIRO is a way to simplify managing or migrating enterprise voice.

Best for

  • Companies moving from an older phone system, or from Cisco, to Microsoft Teams Phone that want the migration and ongoing management handled.
  • IT teams spending too much time on voice moves, adds and changes who want that provisioning automated.
  • Organizations that want to run Teams Phone well inside Microsoft 365 rather than wrestle with its administration.
  • Businesses that would rather hand off unified communications management entirely through a managed service.

A company with a small, stable phone setup and no migration or heavy administration ahead may not need a dedicated UC management layer.

What they offer

Cloud Phone Systems. The ZIRO Platform manages and migrates enterprise unified communications, with a focus on Microsoft Teams Phone and Cisco voice. It automates provisioning and the moves, adds and changes that make voice administration slow, and adds voice-data capture and AI-assisted workflows. A managed services offering runs the UC environment on the customer's behalf for teams that want to hand it off entirely.

Good to know

  • ZIRO sits on top of Microsoft Teams or Cisco rather than replacing them. Confirm it supports the platform you run or are moving to, and how it integrates with your Microsoft 365 environment.
  • Decide whether you want the self-service platform to manage voice yourself or the managed service to hand it off, since ZIRO offers both.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.