AAura
Available through IT Raven
- Unified Communications
- Contact Center and CX
Aura is a managed enterprise communications provider that centralizes and manages a company's voice and contact-center systems across countries. Its focus is the mess large organizations create as communications sprawl: multiple vendors and contracts, a mix of on-premises, cloud and legacy systems, sites across regions and time zones with different regulations, and separate billing in different currencies. Aura offers to be the single service that centralizes, simplifies and optimizes that whole ecosystem, giving a business global management, expert guidance and one support relationship whether the systems are cloud or on-premises. It helps add voice to Microsoft Teams through Teams Phone, supports contact-center needs, and brings long experience with established enterprise telephony platforms. For a large, multi-site organization tired of coordinating many communications vendors, Aura is a way to hand the whole estate to one managed provider.
Best for
- Large, multi-country organizations juggling many communications vendors, contracts and technologies.
- Companies running a mix of on-premises, cloud and legacy phone systems that want one managed provider.
- Businesses adding voice to Microsoft Teams that want expert help enabling and managing it.
- Organizations struggling with inconsistent service levels and fragmented billing across regions.
A single-site business with one simple phone system and no vendor sprawl gets less from a provider built to consolidate complex, global estates.
What they offer
Cloud Phone Systems. A managed service that centralizes and optimizes a company's telephony across cloud and on-premises systems and multiple vendors, with global management and one support relationship, including help adding voice to Microsoft Teams through Teams Phone connected to the public telephone network.
Contact Center. Contact-center support as part of the managed communications ecosystem, so customer-facing voice is handled alongside the rest of a company's communications under one provider.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Good to know
- Aura's value grows with how fragmented your communications are; the biggest gains go to complex, multi-vendor, multi-country estates.
- It manages both cloud and on-premises systems. Confirm it supports the specific platforms and countries in your environment.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.