Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

8x8

Available through IT Raven

  • Unified Communications
  • Contact Center and CX
  • Cloud and Infrastructure

8x8 is a cloud communications company whose single platform combines a business phone system, contact center and messaging APIs. Its argument is integration: rather than running phones, the contact center and customer messaging on separate systems, 8x8 puts them on one platform so an agent, a back-office employee and the customer are connected without bouncing between tools or repeating information. The core is the 8x8 Platform for CX, which spans unified communications for staff, a contact center for customer service, and a set of programmable messaging and outreach tools for developers and marketers. It integrates with Microsoft Teams and Salesforce, and operates globally. For a buyer, 8x8 is a way to get employee communications and customer contact from one connected platform.

Best for

  • Companies that want their phone system and contact center on one platform so staff and agents work in the same environment.
  • Organizations standardized on Microsoft Teams that want real calling added through Operator Connect or direct voice.
  • Contact centers that want customer messaging, chat and proactive outreach alongside voice rather than in separate tools.
  • Developers and marketers who need programmable SMS and messaging to build notifications and campaigns into their own applications.

A company that needs only a couple of phone lines, with no contact center or messaging ambitions, will use a fraction of what 8x8 offers.

What they offer

Cloud Phone Systems. 8x8 Work is a cloud business phone, video meeting and messaging app for staff, with Microsoft Teams calling available through Operator Connect and a direct voice integration.

Contact Center. A cloud contact center for handling customer service across voice and digital channels, with an integration for Salesforce so agents work from the CRM.

CX and Conversational AI. An Intelligent Customer Assistant that handles inquiries through conversational AI and routes callers, deflecting routine contacts before they reach an agent.

Messaging APIs and Outbound Engagement. A programmable communications platform for building SMS and messaging into applications, and a proactive outreach product for sending campaigns and notifications to customers.

Coverage

  • Australia
  • Brazil
  • CAN Currency Billing
  • Canada
  • China
  • England
  • Germany
  • India
  • Japan
  • Mexico
  • Philippines
  • Singapore
  • South Korea
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Proof

Customer stories 8x8 has published, told here without the customer's name.

A top global computing manufacturer serving customers in more than 160 countries. It consolidated the separate on-premises PBX, contact center and recording systems behind its Americas contact centers onto 8x8's cloud contact center with an AI-based intelligent IVR, and connected voice to Microsoft Teams for its hybrid, multilingual agents.

A large US paper-converting manufacturer with six locations. It had deployed Microsoft Teams but could not tie it to its legacy phone system, so remote staff missed customer calls unless they forwarded extensions to a cell. It added 8x8's voice for Microsoft Teams so calls run through Teams natively.

A private university that had moved most of its students to remote learning. It adopted 8x8's cloud phone and messaging so recruiters and staff could reach prospective students by text and mobile rather than desk phones, rolling it out across about 100 extensions without buying new desk sets or cabling.

Good to know

  • 8x8's value is the integrated platform. If you only need one piece, weigh it against a specialist in that single area, since the platform is broad.
  • It integrates with Microsoft Teams and Salesforce. Confirm which integration and licensing model fits how your team already works.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • Alvaria logoA

    Alvaria

    • Contact Center and CX
    • Cloud and Infrastructure
  • Infobip (fka Peerless Network) logoIF

    Infobip (fka Peerless Network)

    • Network and Voice
    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Audiocodes logoA

    Audiocodes

    • Unified Communications
    • Contact Center and CX
  • Broadvoice logoB

    Broadvoice

    • Network and Voice
    • Unified Communications
    • Contact Center and CX

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.