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Boost.ai

Available through IT Raven

  • Contact Center and CX

Boost.ai is a conversational AI platform that builds chat and voice virtual agents to handle customer questions, with a focus on financial services. Its whole product is conversational AI, so its attention goes to making virtual agents that resolve customer requests accurately and give a good experience, across both chat and voice. It is built for enterprises and has particular depth in banking, financial services and insurance, where accuracy, security and handling sensitive queries matter. Implementations are meant to be quick, with time-to-value often measured in weeks rather than months, so a business can stand up a working virtual agent without a long project. For an organization that wants to automate a large share of routine customer questions on chat and voice, especially in financial services, Boost.ai is a specialized conversational-AI platform.

Best for

  • Financial institutions and insurers that want accurate, secure virtual agents for customer questions.
  • Contact centers with high volumes of repetitive questions and long wait times to reduce.
  • Organizations that want both chat and voice virtual agents from one platform.
  • Teams that need a working virtual agent quickly rather than through a long, multi-month project.

A business with low contact volume, or one wanting a broad customer-service suite rather than focused conversational AI, is a different kind of buyer.

What they offer

CX and Conversational AI. A conversational AI platform for building chat and voice virtual agents that resolve customer questions, focused entirely on conversational AI with attention to accuracy, user experience and data security, and with implementations designed for a fast time-to-value, often in a matter of weeks. Its depth is strongest in banking, financial services and insurance.

Proof

A university-affiliated credit union deployed a customer-facing Boost.ai virtual agent and reached a 98 percent resolution rate on the questions it handled.

Good to know

  • Boost.ai focuses on conversational AI, not a full contact-center suite. Confirm how it fits alongside your live-agent and other systems.
  • Virtual-agent accuracy depends on training and the knowledge you connect. Confirm the scope of questions it will handle and the escalation path for the rest.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.