Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

Capacity

Available through IT Raven

  • Contact Center and CX

Capacity is an AI support-automation platform that answers employee and customer questions and resolves routine requests across channels. It works two related problems. For employees, its Answer Engine addresses knowledge scattered across apps, documents and people: it uses generative AI to retrieve answers in seconds from wherever the information lives, indexing sources such as SharePoint, Dropbox and Google Drive, with role-based permissions to keep private data secure even in regulated industries. For customers, its virtual agents handle inbound requests across voice, chat, SMS and email, deflecting routine Tier 1 questions around the clock and escalating to a person when needed, drawing on the same knowledge. It connects to hundreds of systems and repositories and improves as it is used. For an organization that wants to automate the repetitive questions that consume employee and support time, Capacity is a single AI platform.

Best for

  • Organizations where employees lose time hunting for answers scattered across many apps and documents.
  • Support teams that want to deflect routine customer questions across channels around the clock.
  • Companies in regulated industries that need AI knowledge retrieval with strict, role-based data controls.
  • Businesses that want one platform to serve both employee and customer questions from the same knowledge.

A small organization with little knowledge sprawl and low support volume has less to gain from a support-automation platform.

What they offer

CX and Conversational AI. Customer-service virtual agents that provide personalized, context-aware support across voice, chat, SMS and email, deflecting routine Tier 1 requests around the clock and escalating to a person when needed, drawing answers from connected company knowledge.

AI and Automation. The Answer Engine, a generative-AI knowledge-management layer that retrieves answers for employees in seconds from wherever information lives, indexing sources such as SharePoint, Dropbox and Google Drive across hundreds of systems, with auto-tagging, summarization and role-based permissions to keep private data secure in regulated environments.

Good to know

  • Capacity's answers are only as good as the knowledge it can reach. Plan for connecting your real sources and keeping them current.
  • It serves both employee and customer use cases. Be clear which you are buying for so the deployment and integrations match.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • 8x8 logo8

    8x8

    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Alvaria logoA

    Alvaria

    • Contact Center and CX
    • Cloud and Infrastructure
  • AmplifAI Solutions, Inc. logoAS

    AmplifAI Solutions, Inc.

    • Contact Center and CX
  • Assembled logoA

    Assembled

    • Contact Center and CX

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.