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CollaborationRoom.ai

Available through IT Raven

  • Contact Center and CX

CollaborationRoom.ai is a virtual contact-center floor that brings remote agents together for live support, supervision, engagement and compliance. It recreates the in-office contact-center floor on a remote team's desktops: always-on, face-to-face live support so agents can reach their team leader instantly, a direct connection to the team for help and team-building, and the supervision and security controls that are easy to lose when agents work from home. Its aim is to make remote work actually work for contact centers, keeping people engaged and productive while maintaining the oversight and compliance a regulated operation needs, and it can be implemented in days. It addresses engagement, training, security and compliance, and productivity for distributed teams. For a contact center that runs agents remotely and wants the structure and control of an in-office floor, CollaborationRoom.ai is a purpose-built platform.

Best for

  • Contact centers with remote or hybrid agents that want the structure and support of an in-office floor.
  • Operations that need real-time supervision and help for agents who no longer sit together.
  • Regulated teams that must maintain security and compliance oversight of remote agents.
  • Managers focused on keeping distributed agents engaged, trained and productive.

A contact center whose agents all work together in one office, with no remote or hybrid staff, has little need for a virtual-floor platform.

What they offer

Contact Center. A virtual contact-center floor that recreates the in-office environment for remote agents, with always-on face-to-face live support, a direct connection to team leaders and teammates, and security and compliance controls to keep data safe, implementable in days.

Workforce Engagement Management. Tools to keep distributed agents engaged, trained and productive, with supervision and oversight of remote work that would otherwise be lost when a team leaves the office floor.

Good to know

  • CollaborationRoom.ai's catalog listing points at conversational AI, but its role is a virtual floor for supervising and engaging remote agents, not a chatbot. Treat it as a remote-agent supervision and engagement tool.
  • Its value is highest for remote and hybrid contact centers. Confirm how it fits your existing contact-center systems and security requirements.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.