CGContent Guru
Available through IT Raven
- Unified Communications
- Contact Center and CX
Content Guru is a cloud customer experience platform whose storm product runs an omnichannel contact center with built-in AI automation. storm is a single, modular platform for customer engagement across voice, video, digital and social channels, so a business runs its whole contact center on one stack rather than stitching tools together. Its modular design covers end-to-end customer-journey creation, workforce engagement management, a native customer data platform, and advanced reporting and analytics, and its brain AI layer orchestrates automation including self-service and agent assist. It is built for scale and reliability, with very high availability and a dedicated emergency-services platform, and offers a large library of integrations into mainstream, industry-specific and custom systems. For an organization that wants a scalable, AI-powered contact center on one platform, Content Guru's storm is an enterprise CX option.
Best for
- Organizations that want an omnichannel contact center across voice, video, digital and social on one platform.
- High-volume or mission-critical operations that need very high availability and scale.
- Teams that want AI automation, self-service and agent assist built into the contact center.
- Businesses that need extensive integrations and features like a customer data platform and workforce management in one stack.
A small support team with simple, single-channel needs gets less from a large, modular enterprise CX platform.
What they offer
Contact Center. storm, a cloud contact center as a service handling omnichannel engagement across voice, video, digital and social, built on a modular architecture that includes end-to-end customer-journey creation, workforce engagement management, a native customer data platform, and advanced reporting and analytics, engineered for scale and very high availability with a dedicated emergency-services platform.
CX and Conversational AI. The brain AI orchestration layer that delivers automation across the platform, including self-service and agent assist, aiming to improve business processes through intelligent automation, with a large library of integrations into mainstream, industry-specific and custom systems.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Good to know
- storm is a broad, modular platform. Its value is highest when you use several of its modules together; decide which you need so the deployment matches your use.
- It is built for scale and reliability, including emergency-services use. Confirm the availability, channels and integrations your operation requires.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.