CContinuant
Available through IT Raven
- Unified Communications
- Contact Center and CX
Continuant is an enterprise communications provider that manages, supports and migrates phone systems and contact centers for large organizations. Its stance is the power of choice: rather than forcing a rip-and-replace, it will maintain and support an existing PBX, then help a business move to the cloud at its own pace. Its Continuant Connect platform extends a legacy PBX toward cloud calling and enables Microsoft Teams Phone, Webex Calling, Zoom Phone and RingCentral voice, and its C4 contact center brings voice, chat, email, SMS and social media into one omnichannel platform. It also provides 24/7 support and maintenance for existing phone systems regardless of the underlying vendor, and managed services for audiovisual environments such as meeting rooms and digital signage. It works with large enterprises across airlines, healthcare, finance and manufacturing. For a big organization modernizing communications without disrupting operations, Continuant both keeps the current system running and moves it forward.
Best for
- Large enterprises that want to modernize communications gradually rather than through a forced migration.
- Organizations running legacy PBX systems that need reliable 24/7 support while they plan a cloud move.
- Companies adopting Microsoft Teams Phone, Webex Calling or Zoom Phone that want expert migration and management.
- Multi-site businesses that want one support partner across many locations and equipment vendors.
A small business wanting a simple, all-cloud phone system with no legacy estate has less need for a provider built around large, mixed-vendor environments.
What they offer
Cloud Phone Systems. The Continuant Connect platform extends a legacy PBX toward cloud calling and enables Microsoft Teams Phone, Webex Calling, Zoom Phone and RingCentral voice, letting a business modernize at its own pace, plus 24/7 support and maintenance for existing PBX systems across many underlying vendors.
Contact Center. C4, the Continuant Connect Contact Center, brings voice, chat, email, SMS and social media into one omnichannel platform, aiming to cut customer wait times and lift agent performance from a single interface.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Proof
A major airline operating across roughly 130 countries brought in Continuant to provide maintenance and support for a communications system serving 60,000 users, including managed services for several of its airport locations.
A large US Catholic hospital system, among the biggest such operators in the country, ran a sprawling multi-vendor PBX estate and wanted a single support partner across every location, and Continuant delivered 24/7 support for its phone and voicemail systems across 70 hospitals regardless of the underlying vendor.
Good to know
- Continuant's strength is large, mixed-vendor environments and gradual cloud migration. Confirm it supports the specific PBX and cloud platforms in your estate.
- It also offers managed services for audiovisual environments. If that is a need, scope it alongside the communications work.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.