Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

Dimension Labs

Available through IT Raven

  • Contact Center and CX

Dimension Labs is a conversation-analytics platform that turns unstructured customer interactions across channels into dashboards and insights. Customers now reach a business across many channels, website, mobile app, social media, phone and more, and most of what they say lives in unstructured text and speech that is hard to make sense of at scale. Dimension Labs analyzes that omnichannel conversation data and presents it through dashboards designed to let a user quickly see what matters, with multi-dimensional analytics and proactive insights across all the channels a business uses. The aim is to help teams understand customer experience from what customers actually say rather than from surveys alone. For an organization drowning in conversation data across a growing number of channels, Dimension Labs is a way to turn it into usable insight.

Best for

  • Organizations with customer conversations spread across many channels that they cannot analyze at scale.
  • Teams that want to understand customer experience from actual interactions rather than surveys.
  • Businesses that want clear dashboards to see what customers are saying without deep data work.
  • Companies managing a growing number of customer channels that need one analytics view across them.

A business with a single channel and low interaction volume has less to gain from an omnichannel analytics platform.

What they offer

CX and Conversational AI. An unstructured conversation-analytics platform that ingests customer interactions across many channels and turns them into dashboards and insights, with multi-dimensional analytics and proactive insight designed to surface what matters quickly across a business's full set of channels.

Good to know

  • Dimension Labs analyzes conversation data, so its value depends on connecting the channels and interactions you want covered. Confirm the integrations involved.
  • Its output is analytics and insight, not a customer-facing system. Confirm how the insights will feed the teams and decisions you want to improve.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • 8x8 logo8

    8x8

    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Alvaria logoA

    Alvaria

    • Contact Center and CX
    • Cloud and Infrastructure
  • AmplifAI Solutions, Inc. logoAS

    AmplifAI Solutions, Inc.

    • Contact Center and CX
  • Assembled logoA

    Assembled

    • Contact Center and CX

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.