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Dirbos

Available through IT Raven

  • Cybersecurity
  • Managed IT Services

Dirbos is a full-service managed IT provider that runs a company's IT back office, from helpdesk and applications to ERP, POS and eCommerce. Its name stands for "do it right back office solutions," and its positioning is to act as an extension of a business rather than just another vendor: it partners with a company's in-house team, backed by its own experts and a partner network, to recommend, implement and manage technology. Its menu spans a full IT department, including staff augmentation and interim or fractional CIO, CTO and director roles, a project manager and strategic advisory, a 24/7 US-based helpdesk with on-site support, applications support, and disaster recovery with planning, testing and cloud failover. It works with companies large and small. For a business that wants to hand off its IT back office, or augment an in-house team, to one managed partner, Dirbos is an option.

Best for

  • Businesses that want to outsource or co-manage their whole IT back office.
  • Companies needing interim or fractional IT leadership (CIO, CTO, director) or staff augmentation.
  • Organizations running ERP, POS or eCommerce that want applications support alongside IT operations.
  • Businesses that want a 24/7 US-based helpdesk and disaster recovery from one provider.

A company with a complete, capable in-house IT department and no augmentation needs has less to gain.

What they offer

Managed and Co-Managed IT. A full IT department as a service: staff augmentation and interim or fractional CIO, CTO and director roles, IT project management and strategic advisory, a 24/7 US-based helpdesk with on-site support, and applications support across ERP, POS and eCommerce, plus disaster recovery with planning, design, testing and cloud failover, delivered as an extension of a company's in-house team.

Managed Security. Security delivered as part of the managed IT relationship, protecting the environment Dirbos runs alongside a customer's team.

Good to know

  • Dirbos works as a co-managed extension of your team as well as a full replacement. Be clear which functions it will own versus support.
  • The readable collateral centered on its managed-IT and back-office services; confirm the specifics of its security scope for your needs.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.