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Documo

Available through IT Raven

  • Unified Communications

Documo is a cloud fax provider whose mFax service delivers secure, HIPAA-compliant online faxing for regulated industries. It is aimed at healthcare, finance, legal, government and retail organizations that still rely on fax but need it to meet compliance standards. mFax supports email-to-fax, a web portal, a fax bridge and a RESTful API that can be integrated across programming languages. It is HITECH and HIPAA compliant and signs business associate agreements, and it is built on Google Cloud Platform with TLS 1.2 and AES 256-bit encryption for documents at rest and in transit, plus secure audit trails, secure storage and file sharing, and unlimited bandwidth and scalability. It is backed by live US-based support. For a business in a regulated industry that needs secure, compliant faxing without on-premises fax hardware, Documo is an option.

Best for

  • Healthcare, finance, legal and government organizations that need HIPAA or HITECH-compliant faxing.
  • Companies that want to retire fax machines and send and receive faxes by email or web portal.
  • Development teams that need to integrate faxing into applications through a RESTful API.
  • Businesses that require encryption and audit trails for compliance on faxed documents.

A business that has no fax requirement, or one wanting a full phone system rather than faxing, is a weaker fit.

What they offer

Cloud Phone Systems. The mFax cloud fax service with email-to-fax, a web portal, a fax bridge and a RESTful API for integration, HITECH and HIPAA compliance with signed business associate agreements, and security built on Google Cloud Platform with TLS 1.2 and AES 256-bit encryption at rest and in transit, secure audit trails, secure storage and file sharing, unlimited scalability and live US-based support.

Coverage

  • Canada
  • Canadian Data Residency
  • PIPEDA Compliant
  • Puerto Rico
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Documo focuses on faxing, not a full phone system. Confirm it covers your fax volume, integrations and compliance requirements.
  • It signs business associate agreements for HIPAA. Confirm the compliance documentation your industry requires before onboarding.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.