FFront
Available through IT Raven
- Contact Center and CX
Front is a customer service and shared-inbox platform that lets teams manage and collaborate on customer communications, with AI automation built in. It brings a company's support channels and shared inboxes into one place where a team can work on customer conversations together, comment internally, assign ownership and keep visibility across who is handling what, rather than emails disappearing into individual mailboxes or distribution lists. Front AI layers on top: it categorizes conversations by contact reason to route them and surface trends, auto-drafts replies from past conversations and help content so agents resolve faster, and measures service quality with automated QA and customer-satisfaction scoring without surveys or manual scorecards, with guardrails that decide which inquiries the AI handles versus a human. For a team that wants collaborative, channel-unified customer service with trustworthy automation, Front is a single platform.
Best for
- Teams that handle customer communications collaboratively and want shared visibility rather than siloed inboxes.
- Support and operations teams that want AI to draft replies and route inquiries while keeping humans in control.
- Organizations that want to measure service quality and CSAT without running surveys or manual scorecards.
- Businesses that want conversation trends and topics surfaced automatically from their support channels.
A very small team with a single mailbox and simple needs may not need a full collaborative service platform.
What they offer
Contact Center. A shared-inbox customer-service platform that unifies support channels and lets teams collaborate on conversations, comment internally, assign ownership and keep cross-team visibility and metrics, replacing scattered individual mailboxes and distribution lists.
CX and Conversational AI. Front AI, which categorizes conversations by contact reason to route them and reveal trends, auto-drafts replies from past conversations and help content, and measures quality with automated QA and CSAT, with guardrails routing the right inquiries to AI versus a human and learning from each conversation.
Contact Center and CX
Contact Center
Contact Center and CX
CX and Conversational AI
Coverage
- Australia
- Canada
- England
- Ireland
- US (Nationwide)
Coverage is a starting point. We check every address before we quote it.
Proof
A freight logistics company adopted Front to unify its inboxes and collaborate across teams, and replied to customer emails 50 percent faster while improving response quality and gaining shared visibility and metrics.
Good to know
- Front's value comes from unifying your channels and how your team collaborates on them. Plan for connecting your support channels and defining ownership.
- Its AI uses guardrails to decide what it handles versus a human. Confirm how automation and escalation are configured for your inquiries.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.