GTGlia Technologies, Inc.
Available through IT Raven
- Contact Center and CX
Glia is a digital customer service platform for financial institutions that unifies chat, voice, video and messaging into one on-screen experience. Its core idea, which it calls ChannelLess, is that a customer interaction should start wherever the customer already is and move freely between channels, bots and human representatives without losing context or making the customer repeat themselves, rather than the disconnected hops of traditional phone, IVR and omnichannel service. It brings chat, social, SMS, on-screen voice and video into one continuous experience, and adds tools like CoView, which lets a representative instantly see what a customer sees, and a unified agent desktop with screen-pop context. Glia Cortex applies AI purpose-built for financial institutions, and Glia Voice AI extends automation to phone interactions. It is focused on banks, credit unions and insurers. For a financial institution that wants continuous, context-aware digital service, Glia is a purpose-built platform.
Best for
- Banks, credit unions and insurers that want continuous digital service across chat, voice and video.
- Organizations frustrated by disconnected channels where customers must repeat themselves.
- Contact centers that want interactions to move between bots and humans without losing context.
- Financial institutions that want AI purpose-built and safe for their regulated environment.
A business outside financial services, or one satisfied with a basic single-channel setup, is a weaker fit for a platform built around financial-institution service.
What they offer
Contact Center. A ChannelLess digital customer-service platform that unifies chat, social, SMS, on-screen voice and video into one continuous, on-screen experience, moving between channels, bots and representatives without losing context, with CoView co-browsing and a unified agent desktop with screen-pop for meaningful customer context.
CX and Conversational AI. Glia Cortex, AI purpose-built for financial institutions, and Glia Voice AI, which extends automation to phone interactions, adding self-service and assistance while keeping interactions connected to human representatives.
Contact Center and CX
Contact Center
Good to know
- Glia is built specifically for financial institutions. Its value is highest there; evaluate fit carefully if you are in another field.
- Its strength is continuity across channels and context. Confirm the channels you use and how it integrates with your existing systems.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.