GSGuide Star
Available through IT Raven
- Network and Voice
Guide Star is a managed IT and cybersecurity provider for small and midsize businesses, covering IT management, security, help desk and connectivity. It is built around the challenges SMBs face, distributed workforces, cyber threats, hard-to-find talent and rising regulation, and offers to handle the whole IT function so a small team does not have to. Its services span IT management (end-user support, systems and infrastructure administration, strategic planning, equipment support), managed cybersecurity (managed detection and response, continuous vulnerability management, phishing testing and awareness training, firewall, and compliance), a 24/7 help desk and network operations center, and managed WiFi, phone and VoIP. It also offers a turnkey managed multi-dwelling-unit WiFi service that internet providers can add to their own portfolios. For a small or midsize business that wants one provider to run and secure its IT, Guide Star is a full-service MSP.
Best for
- Small and midsize businesses that want to outsource IT management and cybersecurity to one provider.
- Organizations with limited in-house IT that need a 24/7 help desk and proactive monitoring.
- Companies that need managed security, including detection and response, vulnerability management and compliance.
- Internet providers that want to add turnkey managed multi-dwelling-unit WiFi to their portfolio.
A large enterprise with a deep in-house IT organization is a weaker fit for a provider focused on the SMB market.
What they offer
Managed and Co-Managed IT. End-user support, systems and infrastructure administration, network services, strategic IT planning and equipment support, backed by a 24/7 help desk and network operations center, with same-day resolution on most requests and an integration path that can take over legacy support arrangements.
Managed Security. Managed detection and response, continuous vulnerability management, phishing testing and security-awareness training, firewall and network security, and help meeting security-compliance and insurance requirements.
Business Connectivity. Managed WiFi, phone and VoIP for cloud and on-premises systems, plus a turnkey managed multi-dwelling-unit WiFi service with end-to-end engineering and 24/7 monitoring that internet providers can offer to multifamily properties.
Network and Voice
Business Connectivity
Good to know
- Guide Star's catalog listing points at connectivity, but it is a full MSP whose core is managed IT and cybersecurity. Treat it as an IT and security partner that also handles connectivity.
- It is oriented to the SMB market. Confirm fit and scope if your environment is large or highly specialized.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.