KAKrisp AI
Available through IT Raven
- Contact Center and CX
Krisp AI provides real-time AI voice translation that lets contact-center agents support customers in other languages during a live call. It targets a specific problem: multilingual support usually means hiring bilingual agents, forecasting language demand, or relying on third-party interpreter lines, which turns language coverage into a staffing and vendor problem rather than a service capability. Krisp's AI Voice Translation adds real-time, two-way translation directly into a contact center's existing call flow, so an agent can serve a customer in another language without a bilingual hire or an interpreter on the line. Languages can be added without separate staffing tracks, coverage holds during demand spikes, and complex or high-stakes calls can still be routed to a human interpreter in a hybrid model. For an enterprise contact center that needs to support many languages with the agents it already has, Krisp turns language coverage into an on-demand capability.
Best for
- Contact centers that need to support many languages without staffing a bilingual agent for each one.
- Operations that rely on third-party interpreter lines and want translation built into the call flow instead.
- Businesses whose language demand spikes seasonally and is hard to staff for in advance.
- Teams that want to add new languages without creating separate hiring tracks or geographic constraints.
A contact center serving a single language, or one whose multilingual needs are already well covered, has less to gain.
What they offer
CX and Conversational AI. Real-time, bi-directional AI voice translation layered into a contact center's existing call flow, so agents can support customers in other languages without bilingual hires, interpreter scheduling or language-demand forecasting. New languages can be added without separate staffing tracks, coverage holds during volume spikes, and complex or high-risk calls can still be routed to a human interpreter in a hybrid model.
Contact Center and CX
CX and Conversational AI
Proof
A national healthcare services provider with nearly 3,000 staff, supporting public health programs that serve millions of members, deployed Krisp AI Voice Translation into live patient conversations and completed 90 percent of multilingual calls end-to-end, with no reported patient-safety or experience issues even on calls involving medical terminology, patient identifiers and prescription names.
Good to know
- Krisp adds translation into your existing call flow, but complex or high-stakes calls may still need a human interpreter. Confirm a hybrid path for the cases that require one.
- Translation quality and coverage depend on the languages and use cases involved. Confirm the specific languages and call types you need are supported.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
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Build your quote list
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We bring back real options
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We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
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We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.