LALoris.ai
Available through IT Raven
- Unified Communications
- Contact Center and CX
Loris.ai is a conversational-intelligence platform that analyzes every customer call, email and chat to reveal issues, quality and experience gaps. Instead of sampling a handful of interactions or running customer surveys, it uses machine learning and generative AI to read all of a contact center's conversations and turn them into insight: what customers need, which issues are emerging, how agents are performing, and where the experience is falling short. It is built to skip long model-training and implementation cycles, so a customer gets a working platform and real insight in weeks rather than months. The result is meant to be a complete, current picture of the customer experience that lets a team catch problems before they hurt the brand and focus effort where it will improve satisfaction. For a CX leader who wants to understand and improve service based on every interaction, Loris is an analysis layer over the contact center.
Best for
- Contact centers that want insight from every interaction rather than a small manual sample or surveys.
- CX leaders who need to spot emerging issues and experience gaps before they affect the brand.
- Quality teams that want automated, consistent scoring of agent performance across channels.
- Organizations that want a working analytics platform quickly, without long AI model-training cycles.
A very small support operation with low volume and simple needs may not require a dedicated conversational-intelligence platform.
What they offer
CX and Conversational AI. A conversational-intelligence platform that combines machine learning and generative AI to analyze every phone, email and chat interaction, understanding customer needs, highlighting emerging issues, and exposing gaps in the customer journey without surveys or complex data analysis, with a fast path to value that avoids long model-training cycles.
Contact Center. Tools that reduce the time and effort to identify issues, assess agent performance and develop responses, giving contact-center teams a complete view of quality and experience across channels.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Proof
An online scheduling-automation platform with a roughly 100-person remote support team handling about 35,000 cases a month replaced its previous quality-assurance tool with Loris and cut its average handle time by two minutes while speeding up new-hire onboarding.
Good to know
- Loris analyzes conversation data, so its value depends on connecting to your contact-center channels. Confirm the integrations involved for your systems.
- It emphasizes fast time-to-value. Confirm what an initial deployment covers and how quickly you can expect usable insight for your operation.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.