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Omni Interactions

Available through IT Raven

  • Contact Center and CX

Omni Interactions is a business-process-outsourcing company that runs customer support with a flexible gig workforce scaled to real-time volume. Founded in 2016 and strongest in the US and Latin America, it serves clients across many industries with a model built for flexibility: rather than a fixed team, it draws on a large global pool of gig workers and staffs support in 30-minute increments, matching agent numbers to call volume hourly, daily, weekly or seasonally. It picks workers with the right industry knowledge for each client, and its digital platform uses automation and AI to support agents, speed onboarding and manage service levels. Operations run on a secure platform carrying SOC 2 Type 2, HIPAA and PCI-DSS Level 1 certifications. For a business whose support volume swings and wants to outsource it with the ability to scale up and down fast, Omni Interactions is a flexible contact-center partner.

Best for

  • Companies with variable or seasonal support volume that need to scale agents up and down quickly.
  • Businesses that want to outsource customer support rather than hire and manage a fixed in-house team.
  • Organizations that need agents with specific industry knowledge matched to their customers.
  • Regulated operations that need an outsourcer with PCI-DSS, HIPAA and SOC 2 certifications.

A company with steady, predictable volume and a well-run in-house team has less to gain from a flexible gig-workforce model.

What they offer

Contact Center. Outsourced customer support delivered by a global gig workforce, with precision staffing in 30-minute increments to match real-time call volume, agents selected for relevant industry knowledge, and a digital platform that uses automation and AI to assist agents, speed onboarding and manage service levels, all on a secure platform holding SOC 2 Type 2, HIPAA and PCI-DSS Level 1 certifications.

Good to know

  • Omni Interactions is a people-based outsourcing service, not a software platform. What you buy is a managed, flexible support team.
  • Its catalog listing points at conversational AI, but its core is outsourced contact-center delivery with a gig workforce. Scope it as a BPO partner.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.