Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

Puzzel

Available through IT Raven

  • Contact Center and CX

Puzzel is a cloud contact center and conversational-intelligence platform that handles customer interactions across voice and digital channels. It gives an organization one place to run customer service across phone and digital, and layers conversational intelligence on top: automatic transcription, tagging, summarization and analysis of conversations, so a team gets real-time insight into what customers need instead of relying on manual processes and surveys. That combination lets a business both operate its contact center and understand the experience it is delivering, replacing gut-feel decisions with data drawn from actual conversations. It is used by large European organizations across public services, finance and retail. For an organization that wants a cloud contact center with built-in analytics of every conversation, Puzzel is an option with strong European roots.

Best for

  • Organizations that want a cloud contact center across voice and digital from one platform.
  • Teams relying on manual tagging and surveys that want automated analysis of real conversations.
  • Contact centers that want to cut email response and call wait times through better insight and automation.
  • European organizations that want a provider with regional presence and experience.

A very small support team with a single channel and simple needs gets less from a full contact-center and analytics platform.

What they offer

Contact Center. A cloud contact center handling customer interactions across voice and digital channels, giving a team visibility into customer journeys across those channels in one platform.

CX and Conversational AI. Conversational Intelligence that automatically transcribes, tags, summarizes and analyzes conversations across voice and text, replacing manual tagging and survey-based feedback with accurate, automated insight into customer sentiment and needs.

Proof

A national railway operator serving well over a hundred million passengers a year adopted Puzzel's conversational intelligence and raised customer sentiment past its target, improved tagging accuracy from 65 percent to between 95 and 98 percent, and saved roughly 400 hours a year by automating manual processes.

A membership organization for private landlords used Puzzel to cut email response times by 85 percent and reduce call wait times by 35 percent.

Good to know

  • Puzzel's conversational intelligence depends on connecting to your voice and digital channels. Confirm the integrations and languages you need.
  • It has strong European roots. Confirm coverage, data residency and support for the regions you operate in.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • 8x8 logo8

    8x8

    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Alvaria logoA

    Alvaria

    • Contact Center and CX
    • Cloud and Infrastructure
  • Atlas logoA

    Atlas

    • Contact Center and CX
  • Audiocodes logoA

    Audiocodes

    • Unified Communications
    • Contact Center and CX

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.