QQuiq
Available through IT Raven
- Contact Center and CX
Quiq is a customer-service AI platform running agentic AI agents across chat, messaging, email and voice, with human escalation when needed. Its focus is agentic AI, agents that can take action such as rebooking a flight, adding a bag to a reservation or applying a travel credit, rather than only answering a question or handing over a link. It brings a company's digital channels, webchat, SMS, Apple Messages for Business and others, into one place, with an orchestration layer that keeps the AI agent on-brand and on-topic and routes to a person when a human is the right answer. It serves customer-facing operations in fields like retail, airlines, hotels and consumer services. For a buyer, Quiq is a way to automate more of the customer journey, before, during and after a sale, while keeping a human path open.
Best for
- Companies with high volumes of customer inquiries that want an AI agent to resolve more of them end to end.
- Businesses that want the AI to take action, book, change, apply a credit, rather than just point customers to a link.
- Organizations serving customers across many channels that want one platform to manage them.
- Customer-experience teams that want automation with a clean escalation path to human agents.
A company with low contact volume, or one that wants only a simple menu-based chatbot, does not need a platform built for agentic automation at scale.
What they offer
CX and Conversational AI. Agentic AI agents that work across voice, email and asynchronous messaging channels and can complete tasks for a customer, backed by an orchestration layer that selects the right process, keeps answers accurate and on-brand, and manages channel switching and follow-up questions.
Contact Center. A Digital Engagement Center that brings digital channels into a single AI-powered human-agent workspace and handles escalations from the AI agent to a person, with performance tracking across AI and human agents.
Contact Center and CX
CX and Conversational AI
Proof
A national furniture retailer deployed a custom Quiq agent across webchat, SMS and Apple Messages for Business with a product-recommendation engine and proactive engagement, and saw a 33 percent reduction in escalations to human agents.
A consumer air-purifier brand used Quiq for self-service across its channels and reported a 60 percent AI resolution rate and a 42 percent increase in customer satisfaction.
Good to know
- Quiq is built for agentic automation, where the AI takes action in connected systems. Value depends on those integrations, so scope which of your systems it will connect to.
- The results above come from Quiq's own customer materials. Treat them as examples of what the platform has done elsewhere, not a promise about your numbers.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.