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Regal

Available through IT Raven

  • Contact Center and CX

Regal is a voice AI agent platform that builds personalized AI phone agents to handle customer calls like scheduling, follow-ups and support. Its aim is to let a business answer every call, capturing leads and handling customer needs even when human agents are busy or it is after hours, because the AI agents are always available. The agents are personalized to each customer and company, connect to a business's own data, and can take action such as booking, rescheduling and following up rather than only answering questions, escalating to a person when needed. Teams build an agent from the Agent Desktop, deploy it across channels, and use built-in A/B testing to refine how it performs. It works across industries including insurance, healthcare, financial services, sales and onboarding, and customer support. For a business that wants to automate more of its inbound and outbound calling with AI, Regal is a voice-agent platform.

Best for

  • Businesses that want to answer every call, including after hours and when human agents are busy.
  • Contact centers looking to automate routine calls such as scheduling, rescheduling and follow-ups.
  • Sales and onboarding teams that want AI agents to engage leads the moment they enter the funnel.
  • Companies in fields like healthcare, insurance and financial services with high call volumes to automate.

A business with very low call volume, or one that wants only a simple chatbot rather than voice automation, has less to gain.

What they offer

CX and Conversational AI. Voice AI agents personalized to each customer and company, connected to a business's own data, that autonomously handle calls and take action such as scheduling, rescheduling and follow-ups, built and refined from an Agent Desktop with native A/B testing and deployed across channels.

Contact Center. Always-available AI phone agents that capture leads and handle customer needs when human agents are tied up or off-hours, escalating to a person when needed, so a contact center covers more volume without adding headcount for every call.

Good to know

  • Regal's agents depend on connecting to your data and being tuned to your use cases. Confirm the integrations and the calls you want automated.
  • Voice AI handles routine interactions well but still needs a clean escalation path for complex cases. Confirm how handoff to human agents works.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.