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Ringover, Inc.

Available through IT Raven

  • Unified Communications
  • Contact Center and CX

Ringover is a cloud communications provider that unifies calls, video, texts and messaging in one platform, with a call center and AI analytics. It centralizes voice and video calls, SMS, WhatsApp and email on a single interface, so a team works from one place instead of several disconnected tools. On top of the phone system it adds call-center features such as interactive voice response and skills-based routing, a sales-cadence tool for multi-channel prospecting, and an AI layer, Empower, that transcribes calls and produces summaries, topic and mood analysis, and suggested next steps. It integrates with a company's CRM and applicant-tracking systems so call insights land where the team already works, and it is designed to be set up and used without specialized IT skills. Its features lean toward sales and recruiting teams. For a business that wants its phone system, call center and conversation intelligence in one place, Ringover is a single platform.

Best for

  • Sales and recruiting teams that want calling, messaging and conversation analytics in one tool.
  • Businesses that want a cloud phone system unifying voice, video, SMS, WhatsApp and email.
  • Companies that need call-center routing, such as IVR and skills-based routing, without a heavy deployment.
  • Teams that want call summaries and next steps to flow automatically into their CRM or applicant-tracking system.

A business that only needs basic desk phones, with no interest in analytics or multi-channel outreach, gets less from a platform built around sales and recruiting workflows.

What they offer

Cloud Phone Systems. A cloud phone system that unifies voice and video calls, SMS, WhatsApp and email on one interface, integrated with a company's CRM and applicant-tracking tools, and built to deploy and use without specialized IT skills.

Contact Center. Call-center capabilities including interactive voice response with multi-level menus, skills- and language-based routing, call scripts and pre-recorded greetings, plus Cadence for multi-channel prospecting sequences and Empower, an AI layer that transcribes calls and delivers summaries, topic and mood analysis, and suggested next steps.

Good to know

  • Ringover's features are oriented toward sales and recruiting workflows. Confirm the fit if your use case is general support or a different function.
  • The AI features depend on call transcription and analysis. Confirm language support and how recordings and data are handled for your compliance needs.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

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  2. 02

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  3. 03

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  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.