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Sanas

Available through IT Raven

  • Contact Center and CX

Sanas is a real-time speech AI platform for contact centers that softens accents, cancels noise and translates languages live during calls. It targets a specific friction: when agents and customers struggle to understand each other, often across offshore contact centers, satisfaction drops and calls go badly. Sanas uses patented speech-to-speech AI to clarify the conversation as it happens, converting an agent's accent so it is easier to follow, removing background noise, and translating between languages. The company frames this as changing how people communicate without erasing who agents are. It runs in real time on live calls and is available through the AWS marketplace. For a buyer, Sanas is a layer that makes voice conversations clearer, aimed at contact centers with distributed or offshore agents.

Best for

  • Contact centers and BPOs with offshore or distributed agents where accent barriers hurt customer satisfaction.
  • Operations whose customer feedback points to difficulty understanding agents on the phone.
  • Teams that want to clear background noise on calls from home or busy environments.
  • Global operations that need real-time language translation between agents and customers.

A small, single-location team whose agents and customers already understand each other easily will get little from Sanas.

What they offer

CX and Conversational AI. A real-time speech platform built on patented speech-to-speech AI: accent translation adjusts an agent's accent live so both sides understand each other, omni-directional noise cancellation strips out background noise, and language translation bridges languages during the call. The company also frames a benefit for agent well-being, easing the stress of being misunderstood.

Contact Center. Sanas works alongside the contact center a company already runs, aimed at improving the voice conversation itself rather than routing or handling the calls.

Coverage

  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Proof

This story comes from Sanas's own published, anonymized case study.

A major telecommunications provider running customer service through global outsourcers. Its contact centers, staffed by BPO partners in the Philippines and India serving US customers, saw customer-satisfaction scores fall because callers struggled to understand agents through accent barriers. It deployed Sanas real-time accent translation across four partner sites to bridge the gap. The case study reports clearer conversations across the network as the fix for the accent-related communication problem.

Good to know

  • Sanas works on the live audio of a call, so confirm how it integrates with your telephony and contact center platform.
  • Its accent and language technology is applied in real time. Ask about accuracy and latency for the specific languages and accents in your operation.
  • Product names here are the company's own, from 2025 material.

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How buying works

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  4. 04

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