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SoundHound AI

Available through IT Raven

  • Contact Center and CX

SoundHound AI is a voice and conversational AI company whose Amelia platform builds autonomous AI agents that handle customer interactions. Its roots are in voice recognition, and its enterprise conversational AI comes largely from Amelia, a platform it acquired. The current release, Amelia 7.0, is built around autonomous AI agents: generative-AI agents that handle multi-step requests and complete tasks, such as a password reset or a prescription refill, without escalating to a person, using a library of built-in actions. A proprietary framework it calls Agentic+ orchestrates multiple agents and can mix generative, rule-based and human-in-the-loop paths. Separately, a platform called Autonomics applies AI to IT operations. For a buyer, SoundHound is a way to put AI agents, strong on voice, in front of customer interactions.

Best for

  • Companies that want AI agents to handle customer requests end to end, by voice and text, rather than a scripted chatbot.
  • Contact centers and service teams that need agents to take action, completing tasks in back-end systems rather than only answering questions.
  • Organizations that value strong voice recognition for phone-based self-service.
  • Businesses that want control over how the AI resolves a request, blending automation with human-in-the-loop where needed.

A company that only wants a simple FAQ bot, with no need for task automation or voice, is buying more than it requires.

What they offer

CX and Conversational AI. The Amelia platform builds autonomous, generative-AI agents that resolve multi-step customer requests across voice and digital channels and take action through a library of execution functions, from a password reset to a prescription refill. Its Agentic+ framework orchestrates multiple agents and blends generative, deterministic and human-in-the-loop resolution, backed by SoundHound's own voice recognition. A separate Autonomics platform applies the same AI approach to automating IT operations.

Good to know

  • SoundHound's enterprise conversational AI is the Amelia platform it acquired, so a buyer may see both names. Confirm which product and release a quote covers.
  • Agents that take action depend on integration with your back-end systems and good content behind them. Ask what it takes to connect and maintain those.
  • Product names here are the company's own, from 2025 material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.