TCTotal Communication Solutions (TCS)
Available through IT Raven
- Unified Communications
- Contact Center and CX
Total Communication Solutions is a Zoom specialist that deploys and provides premium support for Zoom Phone, Contact Center and Rooms. Its focus is the reality that support does not stop at go-live: organizations running mission-critical communications on Zoom often need faster response, deeper expertise and proactive guidance than standard support provides. TCS Platinum Support extends Zoom's model with direct Tier 2 engineering access, priority response with live call-backs, defined SLA-based response times, escalation management and a named technical account manager who knows the customer's environment. It covers the Zoom communications stack, Zoom Phone (including enterprise voice, call routing, E911, session border controllers and survivability), Zoom Contact Center (IVR, queues, routing and AI workflows), Zoom Rooms, Zoom Virtual Agent and Zoom Revenue Accelerator. For an organization that relies on Zoom for critical communications and wants a true technical partner behind it, TCS provides expert support and optimization.
Best for
- Organizations running mission-critical Zoom Phone, Contact Center or Rooms that need faster, expert support.
- Healthcare and other environments that require high availability and rapid response on their communications.
- IT teams that want a named technical partner rather than a ticket queue for their Zoom estate.
- Enterprises that need defined SLAs, escalation accountability and ongoing optimization on Zoom.
An organization not standardized on Zoom, or one satisfied with standard support for non-critical use, has less need for a Zoom specialist's premium support.
What they offer
Cloud Phone Systems. Premium support and optimization for Zoom Phone, covering enterprise voice, call routing, E911, paging, hardware, session border controllers and BYOC, and survivability, delivered as Platinum Support with direct Tier 2 engineering access, priority response, SLA-based response times, escalation management and a dedicated technical account manager, extending across Zoom Rooms as well.
Contact Center. Support and optimization for Zoom Contact Center and its IVR flows, call queues, routing logic, reporting, integrations and AI workflows, plus Zoom Virtual Agent and Zoom Revenue Accelerator, under the same premium support model.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Good to know
- TCS's value is expert support and optimization for the Zoom platform specifically. Confirm your communications run on Zoom before planning around it.
- Support covers Day 2 operations and break/fix on top of Zoom's own model. Confirm the SLA tier and scope you need for your critical systems.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.