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Ultatel

Available through IT Raven

  • Unified Communications
  • Contact Center and CX

Ultatel is a cloud phone and contact center provider offering AI-powered unified communications across voice, video, text, fax and meetings. Its Ultatel Hub consolidates business conversations into one platform, with unlimited calling in the US and Canada, HD video conferencing, SMS and MMS business messaging, auto-attendant and IVR call routing, and advanced calling features such as call forwarding, call flip and voicemail-to-email. On the contact center side it adds AI-powered insights including call analytics, sentiment analysis, automated quality scoring and agent performance tools. The service works across mobile app, softphone and desk phones without extra equipment, carries a 99.999 percent uptime guarantee, and comes with fully managed onboarding and 24/7 support across three plan tiers. For a business that wants one AI-enabled platform for calling, messaging, video and contact center, Ultatel is an option.

Best for

  • Businesses that want voice, video, text and fax unified in a single communications platform.
  • Organizations with mobile or distributed teams that need calling across app, softphone and desk devices.
  • Contact centers that want AI-driven call analytics, sentiment analysis and quality scoring.
  • Companies that want a managed onboarding and a strong uptime guarantee on their phone system.

A business needing only a single basic line, or one committed to an on-premises PBX, is a weaker fit.

What they offer

Cloud Phone Systems. The Ultatel Hub unified communications platform with unlimited US and Canada calling, HD video conferencing, SMS and MMS messaging, auto-attendant and IVR, advanced calling features, and access across mobile app, softphone and desk phones, backed by a 99.999 percent uptime guarantee, managed onboarding and 24/7 support.

Contact Center. AI-powered insights layered onto the platform, including call analytics, sentiment analysis, automated quality scoring and agent performance tools to improve customer interactions.

Coverage

  • Canada
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Ultatel offers Essential, Premium and Ultimate plans. Confirm which features your team needs so the tier matches your requirements.
  • It is a cloud communications platform. Confirm your internet connection can support quality voice and video at each site.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.