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UniVoIP

Available through IT Raven

  • Unified Communications

UniVoIP is a cloud voice provider that adds native business calling to Microsoft Teams, connecting it to the public phone network. Its Cloud Voice for Microsoft Teams gives users voice calling inside the native Teams client, so chat, collaboration, video and calling all live in one app that customers already use through Microsoft 365, with no third-party plug-ins or extra equipment required. It runs on a purpose-built, dedicated network for Teams and overlays extra capabilities such as analog, faxing, paging, SMS and contact center. Its automated onboarding activates users in minutes rather than days, and it includes free number porting and 24/7 US-based support. For a business already on Microsoft Teams that wants to turn it into a full phone system without new hardware, UniVoIP is an option.

Best for

  • Organizations already using Microsoft Teams that want native calling inside the same client.
  • Companies that want to retire desk-phone hardware and call from PCs, smartphones and tablets.
  • Businesses that need a fast, low-disruption migration to a Teams-based phone system.
  • Teams that want overlay features such as fax, paging, SMS and contact center on top of Teams voice.

A business not using Microsoft 365 or Teams, or one committed to a separate phone platform, is a weaker fit.

What they offer

Cloud Phone Systems. Cloud Voice for Microsoft Teams delivering native voice calling within the Teams client and connection to the public phone network, running on a dedicated network built for Teams, with overlay features including analog, faxing, paging, SMS and contact center, automated onboarding that activates users in minutes, free number porting and 24/7 US-based support.

Proof

  • For a nationally ranked university, UniVoIP migrated 1,700 faculty and staff to Cloud Voice for Microsoft Teams with zero downtime, completing the automated onboarding in minutes.

Good to know

  • UniVoIP's solution is built specifically for Microsoft Teams. Confirm your Microsoft 365 and Teams setup fits before planning a migration.
  • It overlays extra features onto Teams voice. Confirm which capabilities, such as contact center or fax, your team needs.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.