UTUtility Telecom
Available through IT Raven
- Network and Voice
Utility Telecom is a business communications provider offering hosted voice, traditional phone service, mobility and connectivity with local support. Founded in 1996, it built its business around a relationship-based, local model: a dedicated outside sales team that assesses a customer's needs, an in-house customer service team, and local technicians dispatched quickly, positioned as an alternative to large out-of-state carriers reachable only through a call center. Its product line centers on voice, hosted voice and hosted PBX delivered on a network-based platform with features like auto attendant, hunt groups and a mobility package that integrates mobile devices and a desktop softphone, alongside traditional voice and connectivity. For a business, particularly a locally owned one, that wants modern hosted voice and connectivity with hands-on local service, Utility Telecom is a communications option.
Best for
- Locally owned businesses that value hands-on, in-house support over a large carrier's call center.
- Companies moving from a premises phone system to hosted voice with modern calling features.
- Organizations that want voice, mobility and connectivity from one relationship-based provider.
- Businesses that want quick local technician dispatch for service and support.
A large multinational needing a single global contract, or a business outside Utility Telecom's service area, is a weaker fit.
What they offer
Cloud Phone Systems. Hosted Voice and Hosted PBX on a network-based platform, with features such as auto attendant, hunt groups, simultaneous ring and music-on-hold, a mobility package that integrates iPhone and Android devices, a desktop softphone for unified communications, and a web interface for self-service changes, alongside traditional voice service.
Business Connectivity. Business internet and data connectivity delivered alongside voice, so a customer can source communications and connectivity from one local provider.
Network and Voice
Business Connectivity
Good to know
- Utility Telecom's strength is local, relationship-based service. Confirm its service area covers your locations.
- Hosted voice is network-based, so call quality depends on the underlying connection. Confirm the connectivity supporting it at each site.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.