WWeave
Available through IT Raven
- Unified Communications
- Contact Center and CX
Weave is a communications and payments platform built for healthcare practices such as dental, optometry, medical and veterinary offices. Rather than a plain phone system, it ties a practice's phones together with the patient-facing tasks around them: appointment and recall reminders, scheduling and follow-ups, text messaging, review requests, and payments through text-to-pay links and in-office terminals that accept tap-to-pay, Google Pay and Apple Pay. The aim is to keep a practice's communication and billing in one aligned system so front-desk staff spend less time on phone tag and paper invoices and more on patients. It offers versions tailored to dental, medical, optometry and veterinary practices. For a small healthcare practice that wants its phones, patient messaging and payments working together, Weave is a purpose-built platform.
Best for
- Dental, optometry, medical and veterinary practices that want phones, patient messaging and payments in one system.
- Front-desk teams losing time to phone tag, paper invoices and manual reminders.
- Practices that want patients to pay quickly by text link rather than only in person or by mail.
- Offices that want appointment and recall reminders and review requests handled automatically.
A large enterprise, or a business outside the healthcare-practice space Weave is built for, is a weaker fit for this purpose-built platform.
What they offer
Cloud Phone Systems. A communications platform for healthcare practices that combines the phone system with patient engagement and payments: appointment and recall reminders, scheduling, text messaging, review requests, and payment tools including text-to-pay links and in-office terminals that accept tap-to-pay, Google Pay and Apple Pay, kept aligned in one system.
Contact Center. For a practice, the front desk is the contact center, and Weave's texting is built for it. After a visit, an automated text can carry a direct link to the practice's review page so a patient can leave a review in one tap, and the same platform handles the reminders and two-way texting that the company says cut no-shows and late arrivals.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Coverage
- CAN Currency Billing
- Canada
- Offices in Canada
- US (Nationwide)
Coverage is a starting point. We check every address before we quote it.
Proof
A family dental practice replaced paper invoices and phone tag with Weave's text-to-pay and communication tools, and 90 percent of its patients settled their text-to-pay requests straight from the mobile link, many within 5 to 10 minutes, while the office saved about 3 hours a month on billing.
A community dental practice in Florida, in business for more than 40 years. In 2023 it set out to grow its online reviews, which had leveled off at just over 500 while competitors closed the gap. Alongside training its staff to ask at checkout, putting reminders around the office and running a monthly prize drawing for reviewers, it used Weave to text each patient after the visit with a direct link to its review page. In about eight months it passed 1,000 reviews, double where it started.
Both stories come from Weave's own published case studies, told here without the practices' names.
Good to know
- Weave is built specifically for healthcare practices. Confirm it fits your specialty and the size of your office.
- Readable collateral for this page was limited to customer stories, with the product brochures image-only. Ask Weave directly for current detail on its full feature set and pricing.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.