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Yellow.ai

Available through IT Raven

  • Contact Center and CX

Yellow.ai is a conversational AI platform whose autonomous AI agents handle customer and employee conversations across voice and digital channels. Its purpose is to take the volume of repetitive inquiries off a support team by resolving them with AI: an agent listens, works out what the person needs, takes the action, and responds, across voice, WhatsApp, web chat, mobile app and email. It applies to both customer experience and employee support, and it carries context across channels so a customer is not starting over each time. It is a software layer that works with the contact center a company already runs. For a buyer, Yellow.ai is a way to automate a meaningful share of incoming requests rather than staffing every one.

Best for

  • Contact centers and support teams overwhelmed by repetitive inquiries that want AI to resolve the routine ones.
  • Organizations whose customers reach out across many channels, voice, WhatsApp, web chat, app and email, that want one AI layer across all of them.
  • Companies that need self-service to scale during peak periods without adding headcount.
  • Teams that also want AI to handle employee-facing requests, alongside customer service.

A small team with low, simple contact volume, or one that wants only a basic FAQ bot, will not need an enterprise agentic platform.

What they offer

CX and Conversational AI. Yellow.ai builds autonomous, generative-AI agents that handle conversations across voice, WhatsApp, web chat, mobile app and email. The agents reason about what a person needs, take action, and respond, carrying context across channels and handing off to a human when needed. The same platform supports employee-facing automation alongside customer service.

Yellow.ai works alongside a Contact Center rather than replacing it, adding the AI automation layer on top.

Coverage

  • Australia
  • Brazil
  • Canada
  • England
  • France
  • Germany
  • India
  • International
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Puerto Rico
  • Singapore
  • South Korea
  • Spain
  • Switzerland
  • US (Nationwide)
  • US Virgin Islands
  • United Arab Emirates

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Yellow.ai is the AI layer, not the contact center. Confirm it integrates with the platform, channels and back-end systems it needs to act on.
  • Its agents depend on good content and integrations behind them. Ask what it takes to build and maintain the knowledge and connections, and how much of your volume it can realistically automate.
  • Product names here are the company's own, from 2023 to 2025 material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.