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3CLogic

Available through IT Raven

  • Contact Center and CX

3CLogic is a cloud contact center that embeds voice natively into ServiceNow and other CRM workflows, with AI and speech analytics. Its distinguishing trait is that integration: rather than running the contact center as a separate console, 3CLogic puts voice inside the system agents already work in, so a call flows through the same workflow as the ticket or case. It is built to add voice to ServiceNow's customer service, IT service and HR workflows, with intelligent routing, integrated SMS, and AI. It also integrates with other CRMs and offers flexible deployment models. For a buyer running ServiceNow, 3CLogic is the way to make phone calls part of those workflows instead of a bolt-on.

Best for

  • Organizations that run ServiceNow and want their phone calls handled inside its workflows rather than a separate contact center.
  • Companies whose IT help desk, customer service or HR teams take calls and want them tied to the ticket or case.
  • Contact centers that want AI self-service and speech analytics integrated with their CRM.
  • Teams that do outbound customer contact by voice and SMS alongside inbound.

A company not using ServiceNow or a supported CRM gets less of the integration benefit, which is the core of 3CLogic's value.

What they offer

Contact Center. A cloud contact center that natively embeds voice into ServiceNow workflows, including customer service management and IT service management, with intelligent voice routing and integrated SMS so agents work in ServiceNow. It integrates with other CRMs and supports flexible deployment models, and includes workforce optimization and performance analytics.

CX and Conversational AI. Voice AI and speech analytics turn conversations into insight from otherwise unused call data, and AI-driven voice self-service deflects routine calls before they reach an agent.

Outbound Engagement. Outbound voice and SMS for proactive customer contact, run from the same platform.

Good to know

  • 3CLogic's value is deepest for ServiceNow shops. Confirm which ServiceNow workflows, or which other CRM, you want voice tied into.
  • It is the voice and contact-center layer inside your workflow platform, so ask how it connects to your ServiceNow instance and telephony.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.