Call Center Power

Call Center Power is a contact-center consulting firm that helps businesses design, build, staff and improve their customer-service operations. It is a services company rather than a software product: its people do the work of standing up a new contact center or turning an existing one into what it calls a center of excellence. That covers the full span of running a contact center, recruiting and staffing the right agents, training them, quality assurance, workforce management and scheduling, day-to-day operations, selecting and managing outside vendors, choosing the right tools and technology, and building the reporting and analytics to see how it performs. It also helps companies find and vet outsourcing partners from its network when they want to run the center through a third party. For a business that lacks in-house contact-center expertise or wants an outside assessment of the one it has, Call Center Power supplies the know-how and the hands to do it.