Real people quote it, order it, install it and stay on your account.

IT RavenIT RavenStoreQuote list

Broadvoice

Available through IT Raven

  • Network and Voice
  • Unified Communications
  • Contact Center and CX

Broadvoice is a cloud communications provider whose platform combines a unified phone system, SIP trunking and a cloud contact center. Its main products split by need: b-hive is a unified cloud communications app that brings voice, messaging and meetings into one browser tool for staff, and GoContact is a cloud contact center for customer service teams. For companies not ready to replace an existing phone system, it also offers SIP trunking that extends the life of an on-premises PBX and provides a path to the cloud later. Broadvoice serves the United States and a range of international markets. It is aimed largely at small and midsize businesses that want cloud voice and contact center without heavy complexity. For a buyer, it is one provider for employee phones and customer contact.

Best for

  • Small and midsize businesses that want a cloud phone system with voice, messaging and meetings in a single app.
  • Companies with an existing PBX that are not ready to replace it and want SIP trunking now with a path to cloud later.
  • Teams that want to add a cloud contact center for customer service alongside their phone system.
  • Organizations that need service across the United States and select international markets from one provider.

A large enterprise with highly complex, specialized telephony needs should check Broadvoice's feature depth against them, since it leads with simplicity for smaller businesses.

What they offer

Cloud Phone Systems. b-hive is a unified cloud communications platform that combines phone calls, one-on-one and team messaging, SMS and audio and video meetings in a single browser application. Elastic SIP trunking is an alternative for companies keeping an existing IP or traditional PBX, replacing PRIs while enabling a later move to cloud communications.

Contact Center. GoContact is a cloud contact center for handling customer service across voice and digital channels, available across Broadvoice's US and international footprint.

CX and Conversational AI. Automation and advanced analytics within the contact center help route contacts and turn interaction data into reporting.

Coverage

  • Brazil
  • Canada
  • England
  • France
  • Germany
  • Ireland
  • Italy
  • Mexico
  • Netherlands
  • Spain
  • Switzerland
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • b-hive and GoContact are distinct products for staff communications and customer contact. Decide which you need, since a buyer can take one without the other.
  • GoContact came into Broadvoice's portfolio from an acquisition and has strong international roots. Confirm feature and language coverage for the markets you operate in.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

  • CallTower logoC

    CallTower

    • Network and Voice
    • Unified Communications
    • Contact Center and CX
    • Modern Work and Productivity
  • Infobip (fka Peerless Network) logoIF

    Infobip (fka Peerless Network)

    • Network and Voice
    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure
  • Sinch logoS

    Sinch

    • Network and Voice
    • Unified Communications
    • Contact Center and CX
  • 8x8 logo8

    8x8

    • Unified Communications
    • Contact Center and CX
    • Cloud and Infrastructure

How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.