FOFirst Orion
Available through IT Raven
- Unified Communications
- Contact Center and CX
First Orion is a branded calling and call-protection company that shows a business identity on outbound calls and blocks spoofing of its numbers. It works two connected problems. One is that people stop answering unknown numbers, so First Orion's branded calling puts a company's name, logo and reason for calling on the recipient's phone to raise answer rates. The other is that scammers spoof a business's numbers to defraud its customers, so its SENTRY service proactively blocks fraudulent spoofing so only legitimate calls get through. Both protect the trust and reputation attached to a company's phone numbers. First Orion was founded in 2008 and is headquartered in Arkansas with offices in Seattle, London and Dubai. For a buyer, it is about getting outbound calls answered and keeping the company's numbers from being abused.
Best for
- Businesses that make important outbound calls that go unanswered because the number shows as unknown.
- Companies whose phone numbers are being spoofed by scammers, putting customers and the brand at risk.
- Contact centers and outbound teams whose results depend on customers answering and trusting the call.
- Organizations in fields like healthcare, insurance and financial services where a missed or mistrusted call has real cost.
A business that does little outbound calling and has no problem with number spoofing will get less from these services.
What they offer
Reputation Management. Branded calling displays a company's name, logo and reason for calling on the recipient's phone to lift answer rates, and SENTRY protects the company's outbound numbers from being spoofed by fraudsters so only legitimate calls go through. Together they defend and improve the reputation of a company's phone numbers, and integrate through an API.
Contact Center. By raising answer rates and preventing spoofing, First Orion supports contact center and outbound operations that depend on customers picking up and trusting the call.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Contact Center and CX
Reputation Management
Good to know
- These services depend on coverage across the carriers and calling apps your customers use. Confirm where branded calling displays and where spoof protection is enforced for the people you call.
- First Orion also publishes consumer-behavior research; treat those industry figures as background, not a promise about your results.
- Product names here are the company's own material.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.