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hiya

Available through IT Raven

  • Unified Communications
  • Contact Center and CX

Hiya is a caller-identity company whose branded caller ID shows a business name and logo on outbound calls to raise answer rates. It solves a narrow, expensive problem: with robocalls and spam at record levels, people have stopped answering calls from unknown numbers, and Hiya states that most unidentified calls now go unanswered. That costs businesses missed appointments, slower responses, lower agent productivity and lost sales. Hiya's answer is to attach trusted identity to a company's outbound calls, its name, logo and the reason for calling, on the recipient's phone, and to work across carriers to keep those numbers from being flagged as spam. For a buyer, Hiya is about getting your legitimate calls answered rather than ignored or mislabeled.

Best for

  • Businesses that make important outbound calls, such as appointment reminders, deliveries or service, that go unanswered because the number is unknown or flagged.
  • Contact centers and outbound teams whose results depend on customers actually picking up.
  • Companies in fields like financial services, healthcare, retail and insurance where a missed call has real consequences.
  • Organizations whose phone numbers have been wrongly labeled as spam or scam and need that reputation repaired.

A business that does little outbound calling, or whose customers already expect and answer its calls, will get less from branded caller ID.

What they offer

Reputation Management. Branded caller ID displays a company's name, logo and call reason on the recipient's phone, and Hiya works across the carriers to protect the company's phone-number reputation so legitimate calls are not blocked or labeled as spam. It also provides call protection that identifies spam and fraud.

Contact Center. Because it raises the rate at which outbound calls are answered, Hiya supports contact center and outbound operations whose productivity depends on connecting with people.

Coverage

  • Canada
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Hiya's value depends on coverage across the carriers and calling apps your customers use. Confirm where branded caller ID displays for the people you call.
  • Its figures on unanswered calls are the company's own and describe the broader market, not a promise about your results.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.