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Fusion Connect

Available through IT Raven

  • Network and Voice
  • Unified Communications
  • Contact Center and CX
  • Managed IT Services
  • Modern Work and Productivity

Fusion Connect is a managed communications provider that delivers connectivity, cloud voice, contact center and collaboration as one full-stack suite. Its pitch is a single provider for everything communications: managed network access underneath, collaboration and voice on top, and a contact center and add-ons around them, so a company deals with one partner rather than stitching services together. It leans into Microsoft, with calling for Teams and Copilot-based AI, and weaves AI through the stack, from contact-center virtual agents to network monitoring. It serves the United States and many international markets. For a buyer, Fusion Connect is a way to hand off connectivity and communications to one managed provider.

Best for

  • Companies that want connectivity, voice, contact center and collaboration from one managed provider instead of several vendors.
  • Microsoft-centric organizations that want calling for Teams and Microsoft licensing handled alongside the network.
  • Multi-site businesses that need managed network access with SD-WAN, wireless, broadband or satellite and built-in redundancy.
  • Teams that want a contact center with AI features managed as part of the same suite.

A company that wants only one piece, and to manage the rest itself, may find the full-suite model broader than it needs.

What they offer

Business Connectivity. Fully managed network access with SD-WAN, wireless, broadband and satellite options, 24/7 monitoring and built-in redundancy so a site stays online.

Cloud Phone Systems. UCaaS that integrates voice with collaboration, calling for Microsoft Teams and Webex, and a POTS-in-a-Box replacement for the analog lines carriers are retiring.

Contact Center. A cloud contact center with AI features including virtual agents, intelligent routing and real-time agent assistance.

SD-WAN and SASE. SD-WAN and a SASE service that combines cloud-managed networking with zero-trust security across sites and users.

Coverage

  • Australia
  • Canada
  • England
  • France
  • Germany
  • Hong Kong
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Puerto Rico
  • Singapore
  • Spain
  • Switzerland
  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Fusion Connect's value is the single-provider, full-suite model. Decide how much you want it to run, since a buyer can take connectivity, voice or contact center without all of it.
  • It leans toward the Microsoft ecosystem. Confirm how its Teams calling and Microsoft licensing fit what you already run.
  • Product names here are the company's own, from 2025 to 2026 material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.