GGoTo
Available through IT Raven
- Unified Communications
- Contact Center and CX
GoTo is a software company behind an all-in-one cloud phone, video meetings and contact center platform, plus remote IT support tools. Its pitch is breadth from one vendor: a business phone system, meetings, webinars and a contact center in a product line called GoTo Connect, alongside remote support and access tools that grew out of the products once known as GoToMeeting and Rescue. The platform is built for small and midsize businesses first, though the company says it is strong enough for larger ones. It runs its own global network and states 99.99 percent uptime, round-the-clock support and a zero-trust approach to security. For a buyer, the draw is putting phones, meetings and customer contact on one bill and in one admin console.
Best for
- Small and midsize businesses that want a cloud phone system, video meetings and a contact center from one provider instead of stitching together separate tools.
- Companies whose staff work across office, home and the road and need calling and meetings that follow them to any device.
- Teams that want a straightforward contact center added to their phone system without a heavy, separate platform.
- Organizations that also want remote IT support and access tools from the same vendor as their communications.
A large enterprise with complex, highly customized telephony needs may want to weigh GoTo against platforms built enterprise-first, since GoTo leads with the small and midsize market.
What they offer
Cloud Phone Systems. GoTo Connect is a cloud business phone system with a feature set the company counts in the hundreds, video meetings for up to 250 people, webinars, and town-hall and training events. Add-ons include an attendant console for receptionists and a connector for calling inside Microsoft Teams.
Contact Center. A contact center that layers on top of the phone system to route and handle customer calls across channels, with reporting and analytics, aimed at the same small and midsize customers rather than large, specialist call-center operations.
CX and Conversational AI. An AI Receptionist answers and routes inbound calls automatically, so common questions and call direction are handled without a live agent.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Contact Center and CX
CX and Conversational AI
Coverage
- Australia
- Brazil
- CAN Currency Billing
- Canada
- England
- France
- Germany
- Italy
- Mexico
- Netherlands
- Offices in Canada
- PIPEDA Compliant
- Puerto Rico
- Spain
- US (Nationwide)
- US Virgin Islands
Coverage is a starting point. We check every address before we quote it.
Proof
Customer stories GoTo has published, told here without the customer's name.
A luxury car dealership with about 160 employees across two locations. It replaced a decade-old phone system that needed separate paid add-ons for reporting, call recording and texting and gave only IT access to make changes. On GoTo Connect, its visual dial-plan editor and built-in reporting let managers pull their own reports instead of routing every change through IT.
A liberal arts university. It replaced an on-premises PBX that offered little beyond a desk phone with GoTo Connect's cloud phone, meetings and messaging, integrated with its single sign-on and managed from one portal. It went live two months before the pandemic forced the campus to close, so staff could already work from anywhere.
A national network of six reconstructive-surgery practices. Its legacy phone system could not scale and could not be managed without a third-party IT firm. On GoTo's cloud communications and contact center it now adds and removes users itself, adjusts dial plans and reroutes calls in-house, and supports fully remote, hybrid and in-person staff.
Good to know
- GoTo also sells remote IT support and access software, the line that includes Rescue, which is separate from the phone and contact center products but comes from the same company. Ask for it by name if IT support tooling is part of what you need.
- The 99.99 percent uptime figure is the company's own. Get the service commitment written into the agreement.
- Serviceability varies by country. Confirm that the numbers and features you need are available where your sites are.
- Product names and figures here are the company's own material. The customer stories are GoTo's own published references, retold here without the customer names.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.