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Kore.ai, Inc.

Available through IT Raven

  • Contact Center and CX

Kore.ai is an enterprise conversational AI platform for building no-code virtual assistants that automate customer and employee interactions. Its Experience Optimization platform gives business users a no-code way to create and run AI-first virtual assistants and process assistants across their full lifecycle, for both customer-facing and employee-facing use. It uses a multi-engine approach combining fundamental-meaning, knowledge-graph and machine-learning models to accurately identify what a user wants and respond naturally, and it supports building multi-step business workflows that a conversation can trigger. Assistants work across a wide range of voice and digital channels and many languages, and the platform includes comprehensive testing so only reliable assistants go live. For a contact center or enterprise that wants to automate front- and back-office interactions with conversational AI it can build itself, Kore.ai is a broad platform.

Best for

  • Enterprises that want to automate customer and employee interactions with conversational AI.
  • Contact centers looking to unify voice and digital automation on one platform.
  • Business teams that want to build and manage virtual assistants without writing code.
  • Organizations that need omnichannel, multilingual assistants and process automation at scale.

A business with very low interaction volume, or one wanting a simple prebuilt bot rather than a platform to build on, is a different kind of buyer.

What they offer

CX and Conversational AI. The Experience Optimization platform, a no-code environment that takes AI-first virtual assistants and process assistants through their whole lifecycle, from design and training to testing, deployment and management, for customer and employee use, using a multi-engine approach of fundamental-meaning, knowledge-graph and machine-learning models, with a conversation designer, comprehensive testing, and support for many voice and digital channels and languages.

Contact Center. Voice and digital automation for the contact center, unifying conversational AI with contact-center capabilities so a business can automate front-office interactions and trigger multi-step workflows conversationally.

Coverage

  • Australia
  • Brazil
  • Canada
  • China
  • England
  • France
  • Germany
  • Hong Kong
  • India
  • International
  • Ireland
  • Italy
  • Japan
  • Mexico
  • Netherlands
  • Philippines
  • Singapore
  • South Korea
  • Spain
  • Switzerland
  • US (Nationwide)
  • United Arab Emirates

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Kore.ai is a platform to build on, so results depend on the assistants and workflows you design and the data you connect. Plan for that build and its testing.
  • It spans customer-facing and employee-facing use across many channels. Decide which use cases and channels you are starting with so the scope is clear.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.