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LeapXpert

Available through IT Raven

  • Contact Center and CX

LeapXpert is a communications governance platform that lets employees message clients on channels like WhatsApp while capturing it for compliance. Clients increasingly expect to reach a business on the consumer apps they already use, but those channels are hard to govern and retain, which is a problem in regulated fields. LeapXpert's platform lets employees engage clients across the consumer messaging apps they favor, from WhatsApp and iMessage to Signal, Telegram, WeChat, LINE and SMS, as well as collaboration tools such as Microsoft Teams and Slack, while the business keeps ownership of the data, retains and archives it for regulatory and policy compliance, and applies governance and security controls. It adds what it calls Communication Intelligence to help teams work more effectively from those conversations. It serves hundreds of enterprise customers across more than 50 countries, with particular strength in regulated sectors and government. For a business that wants staff to use modern messaging with clients without losing compliance, LeapXpert governs and records it.

Best for

  • Regulated businesses, such as financial services and government, that must retain and archive client messaging.
  • Companies whose clients expect to communicate on WhatsApp, iMessage or other consumer apps.
  • Organizations that need to keep ownership of communication data and apply governance and security controls.
  • Teams that want to use consumer messaging channels alongside Microsoft Teams and Slack under one governed platform.

A business with no regulatory or governance requirement around messaging, or that only uses standard in-house collaboration tools, has less need for it.

What they offer

Data Governance and Knowledge Graph. A platform that lets employees engage clients across the consumer messaging apps people use (WhatsApp, iMessage, Signal, Telegram, WeChat, LINE and SMS) as well as collaboration tools such as Microsoft Teams and Slack, while the business retains ownership of the communication data, captures and archives it for regulatory and enterprise-policy compliance, and applies governance and security controls, with Communication Intelligence to help teams act on those conversations.

Good to know

  • LeapXpert's catalog listing points at conversational AI, but its role is communications governance and archiving, capturing regulated messaging, not a chatbot or contact-center platform. Treat it as a compliance and governance tool.
  • Channel coverage and archiving requirements vary by regulator. Confirm the specific messaging apps and retention rules you must meet are supported.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

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  2. 02

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  3. 03

    We handle the order and install

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  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.