MTMarco Technologies
Available through IT Raven
- Managed IT Services
Marco Technologies is a managed print and IT services provider, one of the largest independent print providers in the US. Supporting print environments since 1973, it manages a customer's entire print fleet nationwide and is brand agnostic, so it can take over the equipment already in place rather than requiring a rip and replace. It uses modern print software to spot looming failures early and send a technician carrying the correct part before anyone notices an outage, which removes the need to stockpile and ship spare printers across locations. Around the fleet it adds equipment lifecycle management, print security, customized billing aligned to a customer's cost centers, and an API that syncs service tickets with ServiceNow for end-to-end ticket management. Its technicians are measured on uptime rather than emergency visits, and its support spans IT, print security, authentication, compliance, workflow automation, and follow-me, mobile and production printing. For a business that wants its print fleet run proactively across many sites, Marco Technologies is an option.
Best for
- Multi-location businesses that want one provider to manage a print fleet nationwide.
- Companies with mixed-brand equipment that want a brand-agnostic provider rather than a rip and replace.
- Organizations tired of reactive break-fix that want proactive, part-in-hand dispatch.
- Teams that want print tickets synced with ServiceNow and billing aligned to their cost centers.
A single-site business with one or two printers, or one wanting a full managed-security relationship, is a weaker fit.
What they offer
Managed and Co-Managed IT. Managed print services covering a customer's entire fleet nationwide, brand agnostic, with modern print software that flags looming failures and rolls a technician out with the needed part ahead of downtime, equipment lifecycle management, print security, customized billing by cost center, and a ServiceNow API integration for end-to-end ticket management, backed by support across IT, authentication, compliance, workflow automation, and follow-me, mobile and production printing.
Managed IT Services
Managed and Co-Managed IT
Coverage
- US (Nationwide)
Coverage is a starting point. We check every address before we quote it.
Proof
- For a nationwide automotive business with 1,300 locations, Marco took over its print fleet with proactive, part-in-hand dispatch, removing the customer's need to stockpile and ship spare printers to keep sites running.
Good to know
- Marco's readable collateral centered on managed print and the IT services around it. Confirm the scope of any broader IT support you need.
- It is brand agnostic and nationwide. Confirm coverage and response times for each of your specific locations.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.