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Outsource Consultants

Available through IT Raven

  • Contact Center and CX

Outsource Consultants is a contact center outsourcing advisor that helps businesses find and compare BPO and call center vendors. Rather than running a contact center itself, it evaluates outsourcing providers against a client's needs and produces side-by-side comparisons to guide the selection. Its readable collateral is a vendor comparison built for a client, laying out each candidate provider across delivery locations spanning the United States, nearshore markets such as Mexico, the Dominican Republic, Colombia and Central America, and offshore locations in the Philippines and India, along with work-at-home options. The comparison covers seat capacity, English and bilingual language skills, customer service and payment-processing experience, industry expertise, PCI compliance, and staffing for agents, supervisors, trainers, quality assurance and workforce management. For a business weighing where and with whom to outsource its contact center, Outsource Consultants is an advisor that narrows and compares the options.

Best for

  • Companies deciding whether and where to outsource contact center or BPO operations.
  • Organizations that want to compare onshore, nearshore, offshore and work-at-home delivery models.
  • Businesses with specific requirements such as bilingual agents, PCI compliance or industry expertise.
  • Teams that want an independent comparison of vendors before committing to a contract.

A business that already runs its own contact center in-house and has no interest in outsourcing is a weaker fit.

What they offer

Contact Center. Advisory and vendor-matching for contact center outsourcing, comparing BPO and call center providers across delivery locations (United States, nearshore and offshore markets, and work-at-home), seat capacity, English and bilingual skills, customer service and payment-processing experience, industry expertise, PCI compliance, and staffing for agents, supervisors, trainers, quality assurance and workforce management.

Good to know

  • Outsource Consultants advises on and compares vendors rather than operating the contact center itself. Confirm how it supports the selection and transition to a chosen provider.
  • Its comparisons weigh location, language, compliance and scale. Come prepared with your volume, languages and compliance requirements so the match fits.
  • Product names here are the company's own material.

Similar companies

They offer some of the same services. Add two or more and we quote them against each other.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.