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Resolve Tech Solutions (RTS)

Available through IT Raven

  • Cybersecurity
  • Cloud and Infrastructure
  • Managed IT Services

Resolve Tech Solutions is a global technology services provider offering managed IT, professional services and staffing, often for healthcare. Founded in 2010, it works through three connected practices. Managed Services runs a customer's technology environment with a 24/7 US-based service desk, monitoring, optimization and a security-first approach built on zero-trust principles, predictive analytics, automated patching and round-the-clock incident response. Professional Services brings more than a thousand engineers to hands-on work in cloud, infrastructure modernization, ERP, application modernization and AI. And Strategic Staffing supplies flexible technical talent for short-term, long-term or project engagements. That range lets a customer use RTS to run its IT, execute a modernization project, or extend its team, and it has particular experience with hospital and healthcare systems. For an organization that wants one partner across day-to-day IT operations and larger technology projects, RTS is a broad services provider.

Best for

  • Organizations that want managed IT operations with a 24/7 US-based service desk and security built in.
  • Companies running modernization or cloud, ERP and application projects that need experienced engineers.
  • Businesses that need to flex technical talent up and down for projects or coverage.
  • Healthcare and hospital systems that want a provider experienced in their environment.

A business wanting only a single narrow product, with no interest in a managed or project relationship, is a weaker fit.

What they offer

Managed and Co-Managed IT. Managed services that run a customer's technology environment with a 24/7 US-based service desk, monitoring and optimization, proactive predictive analytics and automated patching, and round-the-clock incident response with a dedicated technical account contact, plus professional services and flexible staffing for projects and modernization work.

Cloud and IaaS. Professional-services work in cloud and infrastructure modernization, ERP and application modernization, delivered by a large engineering bench for organizations moving and updating their environments.

Managed Security. A security-first managed approach with multi-layered, zero-trust architecture, continuous vulnerability management and automated patching across the environments RTS manages.

Good to know

  • RTS spans running IT, delivering projects and supplying talent. Decide which practices you need so the engagement is scoped clearly.
  • It has particular depth in healthcare. Confirm fit and references if your environment is in a different field.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.