RRingCentral
Available through IT Raven
- Unified Communications
- Contact Center and CX
RingCentral is a cloud communications company whose main product, RingEX, puts business calling, team messaging and video meetings in one app. It is publicly traded and based in Belmont, California.
Around that phone system it sells two contact center products, an AI layer that answers calls and analyzes conversations, and tools for video rooms and events. Its recent material pushes AI hard, and several of those AI features are still in limited preview, so the dates on what you are shown matter.
Best for
- Small and mid-sized businesses that want phone, messaging and video from one vendor in one app.
- Companies with many sites or departments that want to manage every user from one console.
- Growing teams that have outgrown ad hoc call handling and find a full contact center platform too heavy.
- Organizations that must show compliance paperwork. RingCentral lists a HIPAA attestation, a HITRUST certificate and SOC 2 among others.
- Workforces that do not sit at desks, in healthcare, retail and manufacturing, that need instant voice on a phone they already carry.
- Microsoft Teams shops that want calling inside Teams without buying Microsoft's calling license.
What they offer
Cloud Phone Systems. RingEX comes in three editions, Core, Advanced and Ultra, which add capacity and features at each step. RingCentral lists local and toll-free numbers in more than 105 countries, an app in 18 languages and more than 330 ready-made integrations. RingCentral for Microsoft Teams places its calling inside the Teams window. Push to Talk turns a phone into a walkie-talkie with channels of up to 200 people. An AI Receptionist answers calls at any hour, routes them and can book appointments.
Contact Center. RingCX is the newer platform. It handles voice and more than 20 digital channels and is sold as one bundle with the phone system. RingCentral Contact Center is the older product, with skills-based routing and workforce tools. A lighter Customer Engagement Bundle serves teams that need queues and shared texting without a full contact center. RingSense, an add-on, records and scores calls and writes the summaries.
Messaging and Communications APIs. Public APIs for voice, SMS, team messaging, video and fax let developers build RingCentral's functions into other software. No separate product sheet for the APIs was available for this page.
Outside those three shelves: RingCentral Rooms for meeting rooms, RingCentral Events for virtual and in-person events, and AIR Pro, a tool for building voice AI agents without writing code.
Unified Communications
Cloud Phone Systems
Contact Center and CX
Contact Center
Unified Communications
Messaging and Voice APIs
Coverage
- Australia
- Brazil
- CAN Currency Billing
- Canada
- China
- England
- French Speaking Customer Service
- French Speaking Technical Support
- Germany
- Hong Kong
- India
- Japan
- Mexico
- Offices in Canada
- Philippines
- Puerto Rico
- Singapore
- South Korea
- US (Nationwide)
- US Virgin Islands
Coverage is a starting point. We check every address before we quote it.
Proof
These are RingCentral's own statements.
- More than five years of 99.999 percent uptime across 46 countries, from a RingEX datasheet.
- A 99.99 percent uptime service level agreement for RingCX, with upgrades made without downtime.
- RingCX keeps customer data within one of five regions: the United States, Canada, the United Kingdom, the European Union, or Australia and New Zealand.
- Its compliance list for RingEX includes SOC 2 and SOC 3 reports, ISO 27001, HITRUST and a HIPAA attestation.
RingCentral publishes customer stories under the customers' names. This page leaves them out, so no customer story appears here.
Good to know
- Several headline AI features are previews. AIR Pro is offered to select organizations in early access, and the RingSense AI features inside RingEX carry the same label. Push to Talk and end-to-end encryption for phone calls are marked beta. Ask what is generally available today.
- Emergency calling is listed as available in the United States and Canada only. The encryption for phone calls covers calls between RingCentral apps only.
- RingCX chatbots run on Google Dialogflow.
- There are two contact center products. Ask which one a quote is for and why.
- For Teams, the embedded app needs no extra Microsoft license. The direct routing route does, since Microsoft includes calling only in its top license tier.
- Product names have changed over the years, and older sheets use earlier names for the same phone system.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.