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Sestek

Available through IT Raven

  • Contact Center and CX

Sestek is a conversational AI provider for contact centers, offering speech recognition, voice biometrics and conversational analytics. It positions itself as a one-stop shop for the contact center technology stack, with three solution suites, conversational AI, conversational biometrics and conversational analytics, delivered on a cloud-native, cloud-agnostic and omnichannel platform under its Knovvu product line. Its core technologies are developed in-house, including speech recognition, text-to-speech, natural language processing, voice biometrics and artificial intelligence, and it reports speech recognition accuracy above 96 percent. The pitch is to automate and analyze customer conversations, from virtual agents to speech analytics that surface insight across the customer journey, backed by professional services. For a contact center that wants speech-driven automation, biometric authentication and conversation analytics from one platform, Sestek is an option.

Best for

  • Contact centers that want conversational AI and virtual agents to automate customer interactions.
  • Organizations that want voice biometrics for caller authentication rather than knowledge-based checks.
  • Companies that want speech analytics to surface insight across large volumes of calls.
  • Teams that prefer a cloud-native, cloud-agnostic platform they can run across environments.

A small operation with low call volume, or one wanting only a basic phone system, is a weaker fit.

What they offer

Contact Center. The Knovvu suite of conversational AI, conversational biometrics and conversational analytics, built on in-house speech recognition, text-to-speech, natural language processing, voice biometrics and AI, delivered on a cloud-native, cloud-agnostic and omnichannel platform to automate, authenticate and analyze customer conversations.

Coverage

  • US (Nationwide)

Coverage is a starting point. We check every address before we quote it.

Good to know

  • Sestek is a conversational AI and analytics platform, not a general phone system. Confirm how it integrates with your existing contact center and telephony.
  • Its accuracy and capability figures are the company's own claims. Ask for detail relevant to your languages, call types and volumes.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.