TTechmate
Available through IT Raven
- Network and Voice
- Unified Communications
- Cybersecurity
Techmate provides on-demand, on-site IT support that dispatches technicians to remote and satellite offices across hundreds of cities. It solves a specific gap for distributed organizations: getting a qualified person physically on site to fix what cannot be resolved remotely, in places where a company has no local IT staff. Through a membership model it sends technicians on demand to more than 350 cities, augmenting an existing IT department across all locations, including work-from-home users. Its focus is Level 1 and Level 2 support: desktop help and on- and off-boarding, hardware issues, swaps and upgrades, network connectivity and rack-and-stack, audiovisual setup, project work such as reimaging and office moves, and scheduled routine site visits with a dedicated technician. It can also white-label its technicians as the client's own. For a business with distributed offices that needs reliable hands-on-site IT support, Techmate is a field-support provider.
Best for
- Organizations with remote or satellite offices that lack local IT staff for on-site work.
- IT departments that need to augment their team with dispatched technicians across many locations.
- Companies that need last-mile, hands-on support for problems that cannot be fixed remotely.
- Businesses that want routine scheduled site visits or white-labeled technicians presented as their own.
An organization whose sites all have capable on-site IT, or that only needs remote help-desk support, gets less from a field-dispatch service.
What they offer
Managed and Co-Managed IT. On-demand, on-site Level 1 and Level 2 IT support dispatched to more than 350 cities: desktop support and on- and off-boarding, hardware issues, swaps and upgrades, network connectivity and rack-and-stack, audiovisual setup and troubleshooting, project work such as desktop reimaging, infrastructure refresh and office moves, and scheduled routine site visits with a dedicated technician, with the option to white-label technicians as the client's own.
Network and Voice
Business Connectivity
Unified Communications
Cloud Phone Systems
Cybersecurity
Managed Security
Good to know
- Techmate's catalog listing points at connectivity, phone and security, but its service is dispatched, on-site field IT support, co-managed alongside your own team. Treat it as a field-support and co-managed IT provider.
- It focuses on Level 1 and Level 2 work and explicitly does not cover areas like advanced engineering, data center work or call-center support. Confirm your needs fit its scope.
- Product names here are the company's own material.
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How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.