UUJET
Available through IT Raven
- Contact Center and CX
UJET makes a cloud contact center platform that handles voice, chat, text, social messaging, email and video in one system. The same platform is also sold jointly with Google Cloud, built on Google's conversational AI, under the name Google Cloud CCaaS by UJET.
What sets its design apart is where your customers' data lives. UJET calls its approach CRM-first. Instead of keeping personal information inside the contact center, the platform encrypts each conversation, hands it to your own customer database or storage in real time, and does not keep it. For a buyer with privacy or audit obligations, that means one fewer system holding sensitive records.
Best for
- Banks, lenders and insurers that need card and privacy standards met, plus secure payments and identity checks inside a conversation.
- Organizations whose customers reach them through a mobile app, because the platform can share photos, video and screens and verify identity with the phone's own biometrics.
- Colleges and universities pulling admissions, financial aid, advising and IT support into one set of channels under student privacy rules.
- Healthcare, retail and travel operations with heavy routine volume and sharp seasonal swings.
- Managers who want every conversation analyzed instead of a hand-picked sample.
- Companies that are not ready to replace their contact center platform. Several UJET products can be added on top of the one you have.
What they offer
Everything UJET sells belongs to Contact Center and its neighbor CX and Conversational AI.
The core platform brings every channel into one queue, with an Agent Desktop that puts tools, customer data and workflows on a single screen. Workforce Management adds forecasting, automated scheduling and schedule adherence. SmartActions lets a customer send photos, video or screenshots during a conversation, pay securely inside an app or a call, and sign in with a fingerprint or face scan.
On the AI side, Virtual Agent automates routine requests and hands off to a person with the full history attached. Agent Assist gives live agents suggested replies, real-time transcription and sentiment. Conversational Insights turns finished conversations into a picture of why customers contact you and scores satisfaction on every one of them. Screen Share, which older material calls Cobrowse, lets an agent see and guide a customer's screen on the web or in a mobile app with nothing to download.
Two products sit to the side. Spiral by UJET is a separate analytics product that reads support and feedback data in 75 languages. Sidd, an agent-assist tool from another company, is resold by UJET under its own contract.
Contact Center and CX
Contact Center
Coverage
- Australia
- Brazil
- CAN Currency Billing
- Canada
- China
- England
- French Speaking Technical Support
- Germany
- Hong Kong
- India
- International
- Japan
- Mexico
- Philippines
- Puerto Rico
- Singapore
- South Korea
- US (Nationwide)
- US Virgin Islands
Coverage is a starting point. We check every address before we quote it.
Proof
UJET's May 2025 finance brief lists its audited certifications as PCI DSS Level 1, SOC 2 Type II and ISO 27001 and 27018, with GDPR alignment and HIPAA compliance, maintained through annual independent audits. It states a 99.999 percent uptime commitment, which it attributes to running the platform across several cloud regions at once. Spiral carries its own SOC 2 Type II report.
The company's published customer stories, with names withheld, include these.
A health device company. It rolled the platform out across North America, Europe and Asia in seven months, including a phone menu in nine languages serving 18 countries.
A fast-growing travel agency in the United Kingdom. It used always-on self-service beside human agents, and credits multi-language support with its expansion into Germany.
A business process outsourcer. Using Conversational Insights, it reported an 8-point gain in its Net Promoter Score and cost savings of 10 to 15 percent for its own clients.
These figures are UJET's own.
Good to know
- You do not have to replace your platform to start. Virtual Agent can sit on top of any SIP-based phone system, and Screen Share and Conversational Insights can run over an existing contact center or customer database.
- The Google-branded solution briefs and the UJET-branded ones describe the same platform.
- The 2023 security paper lists several certifications that do not appear in the 2025 material. Ask for the current list in writing if a specific one matters to you.
- Spiral runs on its own infrastructure and has its own security report, separate from the core platform.
- Because conversations are handed to your own systems and then deleted, plan where those records will be kept and for how long.
Similar companies
They offer some of the same services. Add two or more and we quote them against each other.
- Contact Center and CX
88x8
- Unified Communications
- Contact Center and CX
- Cloud and Infrastructure
- Contact Center and CX
- Cloud and Infrastructure
- Contact Center and CX
How buying works
The store is the easy part. Staying on the account is the job.
Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.
- 01
Build your quote list
Add services and companies as you shop. No form stands between you and the shelf.
- 02
We bring back real options
A person shops the bench against your addresses, then walks you through what fits and what does not.
- 03
We handle the order and install
Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.
- 04
We stay on your account
Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.