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UneeQ

Available through IT Raven

  • Contact Center and CX

UneeQ is an immersive training platform that lets employees practice high-stakes conversations by roleplaying with lifelike digital human AI. Instead of learning through slides or waiting for a live coaching session, staff rehearse their most valuable and difficult conversations in a safe space, talking to a persona-based digital human that looks, listens and reacts like a real customer, buyer, patient or colleague. After each session the learner gets instant feedback and can measure progress, and the practice scales across a whole team without tying up trainers for every session. It covers training domains including sales, customer service, leadership, and learning and development, and lets L&D teams build their own roleplay scenarios. For an organization that wants people to build real confidence before high-stakes moments, UneeQ turns training into repeatable, realistic practice.

Best for

  • Sales, service and leadership teams that need to rehearse difficult conversations before they happen.
  • Organizations that want scalable roleplay practice without tying up trainers for every session.
  • Learning and development teams that want to build their own AI roleplay scenarios.
  • Employers who need to build employee confidence and readiness for high-stakes interactions.

An organization with simple, infrequent training needs and no high-stakes conversations to prepare for has less to gain.

What they offer

Workforce Training. An immersive training platform where employees practice conversations by roleplaying with persona-based digital human AI, getting instant feedback and measurable results, across domains including sales, customer service, leadership, and learning and development, with the ability for L&D teams to build their own scenarios and scale practice across teams.

CX and Conversational AI. The lifelike digital human AI at the core of the platform, which plays the role of a customer, buyer, patient, staff member or other persona in a realistic spoken conversation, and a digital human coach that assesses learners and offers feedback.

Proof

A workforce-development nonprofit used UneeQ's platform to give learners realistic interview practice with a digital human AI that reacts like a real interviewer and a digital coach that assesses and advises, and reported a 90 percent retention rate for new hires who went through the program.

Good to know

  • UneeQ is a practice-and-training tool, not a live customer-facing system. Its value is building skills and confidence before real interactions.
  • Results depend on building scenarios that match your real conversations. Confirm the use cases and how you will measure progress.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

    Add services and companies as you shop. No form stands between you and the shelf.

  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.