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Zingtree

Available through IT Raven

  • Contact Center and CX

Zingtree is a no-code decision-tree platform that guides contact-center agents through interactive call scripts to the next best step. Instead of leaving agents to remember complex or changing procedures, Zingtree walks them through a decision tree that surfaces the right answer at the right moment, so newer agents ramp faster and every agent stays consistent and compliant. Managers build and publish changes to the scripts in seconds without help from engineering, and can review and approve them before go-live to keep them within policy. It embeds in a company's CRM or contact-center platform so agents work in one place and data stays in sync, and its reporting helps teams refine scripts over time. Zingtree says it powers contact centers for more than 700 companies across 54 countries. For a buyer, it is a way to turn every agent into an expert and get to resolutions faster.

Best for

  • Contact centers that want to reduce agent ramp time and get new hires productive sooner.
  • Teams handling complex or frequently changing procedures where consistency and compliance matter.
  • Operations that want to lower handle times and raise first-contact resolution with guided scripts.
  • Companies that want to build and update agent scripts themselves, without waiting on engineering.

A very small support team with simple, stable processes may not need a dedicated scripting platform.

What they offer

Contact Center. No-code interactive decision trees and call scripts that guide agents to the next best action in real time, with logic that automates decisions, review-and-approve controls for compliance, and reporting to optimize scripts and manage performance. It embeds in a company's CRM or contact-center platform so agents work from one place with data kept in sync.

Proof

A smart-lock maker used Zingtree to guide its support agents and cut average call handle time by two and a half minutes.

A cancer treatment center handling well over a thousand calls a day replaced paper-based answer lookups with Zingtree and reduced call wait times by 18 minutes.

A visual-content company fielding tens of thousands of repetitive contributor questions a year deployed Zingtree self-service and reduced support tickets by 60 percent.

Good to know

  • Zingtree's value comes from well-built decision trees, so plan for the work to map your procedures into scripts and keep them current.
  • The results above come from Zingtree's own customer stories. Treat them as examples of outcomes elsewhere, not a promise about yours.
  • Product names here are the company's own material.

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How buying works

The store is the easy part. Staying on the account is the job.

Anyone can show you logos. The reason to buy here is what happens on install night, and on the ticket you open nine months later.

  1. 01

    Build your quote list

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  2. 02

    We bring back real options

    A person shops the bench against your addresses, then walks you through what fits and what does not.

  3. 03

    We handle the order and install

    Paperwork, site survey, install dates, cutover night. You get one thread, not five vendors.

  4. 04

    We stay on your account

    Same team for moves, adds, tickets and the next renewal. That is the part everyone else drops.